Administrative Assistant II - Thoracic Surgery

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Administrative Assistants are essential to ensuring the smooth and efficient operation of departments across the Cleveland Clinic Enterprise. In this role, you will provide dedicated administrative support to two physicians within Cardiac Surgery, serving as a key point of contact for patients, physicians, and nurses.

Daily responsibilities include managing a high volume of phone calls, responding to MyChart messages, processing refills, and performing EPIC-related tasks. You will also initiate the referral process by gathering and forwarding clinical information to the nursing team. Additional duties include coordinating meeting requests and travel arrangements, maintaining licensure renewals, and updating physician CVs.

This position offers an excellent opportunity to strengthen your skills in communication, organization, and healthcare administration—while contributing to the world-class care Cleveland Clinic is known for.

Caregivers in this role will work Monday through Friday with variable hours. Availability between 7:30am to 5:00pm is required.

A caregiver who excels in this role will:

• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service and registration.
• Coordinate management functions and assist in special projects.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Three years of Cleveland Clinic medical office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
  
  

Minimum qualifications for the ideal caregiver include:

• Associate Degree
• Typing proficiency of 35 wpm with accuracy
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective.
  
  

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).