What are the responsibilities and job description for the Account Manager position at Cleveland-Cliffs?
Ferrous Processing and Trading (FPT) is one of North America’s premier processors, buyers, sellers and recyclers of scrap metals of all kinds and is a key supplier to the metals industry of North America. FPT is a wholly-owned business of Cleveland-Cliffs has an immediate opportunity for a Account Manager. The Account Manager maintains and expands relationships with the organization’s international clients.
Summary Responsibilities
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
Summary Responsibilities
- Retain and renew large corporate business accounts, tier 1 suppliers, and OEM.
- Develops and implement strategies to maintain and expand sales within an assigned territory.
- Prepare a plan for each account to identify what and how short and long-term needs may be met.
- Ensures all materials, equipment, and tools are available and in working order.
- Forecasts the demand for product(s) within assigned territory.
- Provides reports on the budget and sales activity for a given period.
- Interfaces with the customer to understand the customer’s overall objectives and requirements.
- Contact customers regularly to maintain account relationships, advise of new product and service offerings, and obtain product feedback.
- Share details with customers on additional offerings to provide value-added service.
- Ensure that related departments provide post-sales support to assigned accounts/customers.
- Serves as a point of escalation for issues or activities that the customer encounters during service utilization.
- Expedites the resolution of customer problems/complaints.
- Prepares and conducts technical/product presentations and demonstrations.
- Participates in trade shows by representing the organization and sharing product information.
- Provides feedback to management for future enhancements.
- Shares ideas and customer needs throughout all cycle phases (plan, design, integrate, manage).
- Contributes to the monthly MRO by providing account trends and sharing future client needs.
- Bachelor's degree, one to two years related experience and training, or equivalent experience.
- Ability to communicate with all levels within the organization.
- Proficient in MS Office programs (Excel, Outlook, Word).
- Excellent customer oral and written communication skills.
- Demonstrated track record of solid teamwork.
- Ability to juggle multiple projects with tight deadlines.
- Collaborative; builds and works with teams.
- Ability to coach and mentor.
- Candidates must be willing to travel as needed to drive business results.
- Pre-Employment background, physical, and hair drug screen required.
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
