What are the responsibilities and job description for the CLEO Front Desk & Concierge position at CLEO Skin + Laser?
Position Overview
The CLEO Concierge is responsible for delivering an elevated front desk experience while ensuring operational excellence within the studio. This role blends guest services, communication management, scheduling optimization, and light operational support.
You will serve as the hub of communication for clients and providers, ensuring every interaction reflects CLEO’s professional, consistent, and on-brand tone.
Key Responsibilities:
Guest Experience & Front Desk
- Welcome and check in guests with warmth and professionalism
- Ensure new client intake forms are complete and accurate
- Check out guests, process payments, and assist with rebooking
- Maintain a calm, organized, hospitality-forward front desk environment
Phone, SMS & Email Communication
- Respond promptly to inbound calls, SMS, and prospect emails
- Maintain low response times with clear, polished communication
- Ensure tone of communication is professional, consistent, and aligned with CLEO’s brand standards
Lead Management & Follow-Up
- Maintain and update cancellation and lead tracking sheets weekly
- Support proactive follow-up with prospective and existing clients
- Assist in keeping lead pipelines organized and current
Scheduling & Boulevard (BLVD) Management
- Ensure provider schedules are optimized and free of double bookings
- Manage calendar flow and assist with appointment adjustments
- Support daily schedule reviews for efficiency and continuity
Studio Operations Support
- Maintain cleanliness and organization of studio common areas
- Restock linens and retail inventory as needed
- Assist with inventory counts and supply reordering
- Support providers with light operational needs throughout the day
Who You Are
- 2 years of experience in front desk, guest services, hospitality, or client-facing roles
- Beauty, salon, medspa, or wellness experience is preferred
- Highly organized and detail-oriented
- Professional communicator (both written and verbal)
- Calm under pressure and solution-oriented
- Naturally warm, polished, and service-driven
- Comfortable multitasking in a fast-paced environment
- Tech-comfortable and able to learn scheduling systems quickly
You take pride in creating seamless experiences. You anticipate needs before they arise. You understand that excellence lives in the details.
What We Offer
- Competitive hourly pay ($15–$18/hour based on experience)
- Full benefits package
- Paid holidays
- Growth opportunity within a scaling, high-end aesthetic brand
- A supportive, professional, team-first environment
Pay: $15.00 - $18.00 per hour
Benefits:
- Health insurance
Work Location: In person
Salary : $15 - $18