What are the responsibilities and job description for the Hospitality Professionals position at Clementina?
Clementina • Feeding Italian Hospitality
Our Values - Authenticity | Leadership | Hospitality |Ownership
At Clementina, we value authenticity, leadership, ownership, and genuine Italian hospitality. Every guest who walks through our doors should feel the sincerity of our food, culture, and service. As a Server, your primary responsibility is delivering an exceptional guest experience while upholding our standards of professionalism, teamwork, and respect. We seek full-time, experienced servers who want to grow within the company and contribute to a supportive, high-performing team environment.
POSITION
SUMMARY
The Server is responsible
for providing warm, attentive, and efficient service to all guests. This role
requires strong product knowledge, active engagement with guests, consistent
execution of steps of service, and the ability to multitask in a fast-paced
environment. Servers must maintain a clean and organized workspace and uphold
all company policies, health and safety standards, and hospitality
expectations.
ESSENTIAL
DUTIES & RESPONSIBILITIES
Guest Experience
• Provide friendly, courteous, and professional service to all guests.
• Ensure all guest needs, requests, and concerns are handled promptly and effectively.
• Build rapport and develop returning regular guests.
• Follow Clementina's steps of service consistently to ensure excellent and predictable guest experiences.
• Assess guest satisfaction
throughout service and involve a Manager when needed.
Product Knowledge
• Maintain full knowledge of the food menu, specials, beverages, wines by the glass, and bottle selections.
• Confidently describe dishes and make recommendations tailored to guest preferences.
• Understand and communicate ingredients, allergens, and dietary considerations accurately.
• Be able to explain
preparation methods, flavor profiles, and pairing suggestions.
Accountability & Operations
• Arrive on time, in proper uniform, and ready to work according to company attendance standards.
• Maintain a clean, organized, and sanitary work environment.
• Follow all company policies, procedures, and expectations outlined in the Employee Handbook and House Rules.
• Follow all California and San Francisco health and safety regulations.
• Complete all assigned side work, opening/closing duties, and cleaning responsibilities.
• Communicate all 86s, guest issues, or service concerns to Management promptly.
• Uphold Clementina's brand
standards at all times.
Equal Opportunity Employer
Clementina is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable federal, state, or local laws.
Fair Chance Ordinance (San Francisco)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.