What are the responsibilities and job description for the Customer Service Representative - AL position at Clearwater Solutions, LLC.?
CWS is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
Job Summary
The Customer Service Representative will be responsible for providing exceptional service to our clients & customers and ensuring their satisfaction with our water and wastewater services.
Responsibilities
Respond promptly to all customer inquiries and complaints via phone, email, or in-person
Provide accurate information about our services and processes to customers
Maintain a positive and professional demeanor at all times, even in challenging situations
Process service requests, receiving payments, billing inquiries, and other customer-related transactions
Collaborate with other team members to ensure timely and efficient completion of customer requests
Maintain detailed records of customer interactions and transactions
Continuously seek opportunities to improve customer service processes and procedures
Stay up-to-date with new technologies and advancements in the field of customer service
https://clearwatersolutions.com/careers/apply/
Job Qualifications
High school diploma or equivalent
Minimum of 2 years of experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to remain calm and professional in stressful situations
Proficiency in using Microsoft Office Suite and other relevant software
Good organizational and time management skills
Ability to work independently and as part of a team
Salary : $18 - $23