What are the responsibilities and job description for the ServiceNow Administrator position at ClearpointCo?
TITLE : ServiceNow Administrator
LOCATION : Houston, Texas (on-site)
TYPE : Direct Hire
SALARY : $100,000 - $130,000
SUMMARY :
The ServiceNow Administrator will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
DUTIES :
- Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
- Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
- Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
- Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
- Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
- Stay current with releases and solutions, apply ITIL / ITSM best practices, and prioritize QA and security first in all implementations.
- Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.
REQUIREMENTS :
EDUCATION :
Salary : $100,000 - $130,000
