What are the responsibilities and job description for the Operations Specialist - Remote-Based position at CLEAResult?
While this role is remote-based, the client requires candidates to live in the state of Michigan (MI).
We are looking for a talented individual to join our team as an Operations Specialist.
Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines. Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.
For this opportunity, you’re a great fit if you can…
- Manage program data and conduct analysis.
- Assists Program Manager with Program utility braiding and other program metrics.
- Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism.
- Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.
- Enter, track and report on customer data using a variety of tools.
- Communicate with customers regarding Program rules via email and phone.
- Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern.
- Other duties as Program needs may change or require.
In this exciting career opportunity, you will have…
- 3-6 years’ experience in data management and customer service
- Bachelor’s degree preferred
- Proficiency in Excel - able to perform intermediate to advanced level functions.
Successful Candidates will:
- Be responsive and sensitive to customers’ needs, and document each contact with the customer and any referring agency.
- Ensure adherence to internal and system protocols to use CLEAResult systems, documents, and tools, especially concerning confidential customer financial data.
- Ensure the Program Manager and other stakeholders remain informed of the status of projects.
- Have a track record of displaying excellent judgment and independent decision-making for matters concerning project execution, data storage, and data organization.