Operations Supervisor

Job Description

Ideal candidates will be based in Oregon

We are looking for a talented individual…

To join our team as an Operations Supervisor! You'll join our Residential Program Team in Portland, Oregon delivering Solar program implementation and administrative services to an Oregon based non-profit client.

The Supervisor will manage all aspects of call center services overseeing a small group of 4-5 people along with a variety of tasks, systems, and processes critical to efficient and effective incentive processing and customer service, a key component of energy efficiency programs while collaborating across departments.

Tasks include but are not limited to:

People Management – Ensuring adherence to Service Level Agreements and other contractual requirements
Quality Assurance – Manages and controls the processing of rebate/incentive applications, to ensure that contractual obligations are met, and payments are properly calculated, approved, paid, and recorded.

Customer Service – Reviews and assists with transactions by telephone, internet, and correspondence from customers, contractors and both internal and external personnel. Maintains knowledge of measures, services offered, and customer service processes & procedures. Provides expertise and guidance to customers in escalated situations. Providing reporting to key managers for all aspects of the program.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

In this exciting career opportunity, you will have…

• 2-4 years incentive processing experience
• 0-2 years people management
• High School Diploma or equivalent is required

Target Compensation: $68k - $73k

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.