What are the responsibilities and job description for the Genesys Cloud Technical Lead position at ClearBridge Technology Group?
Our client, a global software company, is looking to hire a Genesys Cloud Technical Lead for a 3–6-month remote contract. The consultant will be supporting multiple projects and will be focused on design, implementation, and support for enterprise contact centers adopting Genesys Cloud CX. This role will lead technical delivery efforts, guide development teams, and collaborate with business stakeholders to optimize customer experience platforms and integrations.
The consultant will lead the architecture, configuration, and deployment of Genesys Cloud CX solutions. The consultant will work to design and support IVR flows, call routing, queues, campaigns, and omnichannel capabilities as well and develop and maintain integrations using APIs, web services, and middleware platforms. They will have to be customer facing and also able to collaborate with team members.
The consultants will be asked to provide technical leadership for migrations from legacy contact center platforms to Genesys Cloud. They will lead troubleshooting efforts while in production to determine route cause.
Required Skills
We Offer Excellent Benefits And Compensation Packages.
The expected hourly rate range for this role is: $49.50 – 87.75 per hour
The posted range is an estimate, the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.
The consultant will lead the architecture, configuration, and deployment of Genesys Cloud CX solutions. The consultant will work to design and support IVR flows, call routing, queues, campaigns, and omnichannel capabilities as well and develop and maintain integrations using APIs, web services, and middleware platforms. They will have to be customer facing and also able to collaborate with team members.
The consultants will be asked to provide technical leadership for migrations from legacy contact center platforms to Genesys Cloud. They will lead troubleshooting efforts while in production to determine route cause.
Required Skills
- 7 years of experience in contact center technologies, including 3 years leading Genesys Cloud migrations and enterprise projects
- Strong knowledge of IVR design, ACD routing, Architect flows, queues, and workforce engagement features
- Experience with REST APIs, webhooks, integrations, and scripting languages such as JavaScript or Python
- Familiarity with SIP/VoIP, telephony concepts, and CRM integrations
- Experience leading technical teams and managing end-to-end solution delivery
- Experience with AWS and other cloud platforms
- Genesys Cloud certifications
- Knowledge of CI/CD pipelines and DevOps practices
We Offer Excellent Benefits And Compensation Packages.
The expected hourly rate range for this role is: $49.50 – 87.75 per hour
The posted range is an estimate, the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.
Salary : $50 - $88