What are the responsibilities and job description for the Service Coordinator position at ClearBase Solutions Group?
We are hiring a Service Coordinator to support the day-to-day delivery of business technology services in Wilmington. This role keeps customer requests, service appointments and technician schedules properly organized from the initial request through to completion.
Position details
- Pay: $21.00–$23.78 per hour
- Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.
- Hours: Full-time, 40 hours per week
- Location: On-site in Wilmington, NC
- Reports to: IT Service Delivery Manager
How you’ll support the service team
You’ll receive routine service requests by phone or email, enter the correct customer and request details into the service management system, and arrange appointments based on technician availability. You’ll maintain accurate schedules, confirm access or appointment information and keep customers informed if timings or service arrangements change.
Your regular responsibilities will include:
- Logging new requests with clear contact, location and service information
- Scheduling and confirming customer service appointments
- Updating ticket notes, appointment times and request statuses
- Monitoring open requests and following up on outstanding updates
- Communicating arrival windows and scheduling changes to customers
- Coordinating with technicians to keep the daily schedule accurate
- Escalating overdue requests, conflicts or customer concerns to the manager
- Completing administrative updates once service work has been recorded
What we’re looking for
You should be organized, dependable and confident communicating with both customers and internal team members. Strong attention to detail is important, particularly when entering request information and managing several appointments at once.
Experience in customer service, scheduling, reception or office coordination would be helpful. You should also be comfortable using email, shared calendars and digital record systems. Technical troubleshooting is not part of this position.
If you enjoy keeping schedules organized, customers updated and service requests moving, submit your application today.
We are an equal opportunity employer and consider qualified applicants without regard to any characteristic protected by applicable law.
Pay: $21.00 - $23.78 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $21 - $24