What are the responsibilities and job description for the Remote Customer Care Specialist - Orlando position at CLEAR?
At CLEAR, Member Care Specialists do more than resolve issues—they create memorable, award-winning experiences that define our brand, delight our customers, and exceed their expectations. You’ll connect with members via phone, email, and live chat to provide tailored support and proactive solutions that meet evolving needs. Every team member is empowered to improve processes and drive exceptional experiences. This position empowers you to engage in continuous learning, develop new skills, and make a significant impact on our culture while advancing your professional journey.
What You'll Do
Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldhr@clearme.com.
What You'll Do
- Act as our members’ primary point of contact through telephone, email, and live chat interactions
- Think creatively about ways to strengthen CLEAR’s relationship with members
- Guide members in managing their membership, from upselling to troubleshooting and explaining benefits.
- Share opportunities to improve the Member Experience at any step of the journey
- A positive, friendly demeanor with a commitment to outstanding service
- You have a natural passion for ensuring a great member experience with every contact - previous sales and/or customer service experience, a plus – we’ll teach you the rest!
- Identifying problems and executing resourceful and creative solutions, with empathy and patience at the forefront of all interactions\
- Excellent oral and written skills, as well as a strong level of comfort with multi-tasking in a fast-paced tech environment
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
- High school diploma or GED equivalent required
- Open availability and weekends are a must
- Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test.
- The position is remote but must be based in the city listed in the job title
- Schedule - This role works non-traditional hours that requires evenings, weekends and holidays.
- Free CLEAR membership for you family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 10 company-paid holidays (paid 1.5x if worked)
- Full-time team members also receive:
- See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
- * Not available in Puerto Rico
Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldhr@clearme.com.