Front Office Coordinator Lead

Description

We are building West Central Florida’s premier destination for fully integrated ophthalmology, medical optometry and optical retail services.

At Eye Associates of Pinellas, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to caring for our patient’s sight every day.

We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

That’s the Sight360 difference!

Requirements

The Front Office Coordinator Lead is responsible for managing the front office coordinators, including employee scheduling and staff training. The Lead is the main contact person for all desk staff, physicians with scheduling concerns, as well as patients who need assistance beyond the scope knowledge of the front office staff.

Essential Functions and Responsibilities:

• Troubleshoot complex patient scenarios
• Monitor patient schedule: templating, no-shows, reschedules, etc.
• Ensure patient referral process is maintained in a timely manner
• Ensure all patient and doctor record requests are accurate and handled in a timely manner
• Create employee schedule to ensure sufficient staff is present each day
• Make sure all daily collections are accurate and accounted for
• Relay all pertinent policy changes and protocols to Front Office Coordinators, and monitor that new and current protocols are being followed
• Assist in all essential functions of the front office staff when needed
• Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow
• Other duties as assigned by manager or designee

Supervisory Responsibility:

• Position reports to Practice Manager or designee
• Provides lead / support to front office coordinators
• May be responsible for direct management of front office team. 

Position/Type/ Expected Hours of Work: 

Candidate must be available to work Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m AND Saturday from 8 a.m. to 2 p.m. Shifts will be assigned based on business needs. 

Travel: 

Some travel may occasionally be required to fill in or train at practice locations

Qualifications:

• 1 or more years of managerial experience in a medical office setting
• 2-3 years of clerical/reception experience in a medical office setting
• EMR Experience preferred
• Ability to type 40 to 50 WPM

Skills and Abilities: 

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented with superior organizational skills
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Good at coordinating with others to meet collective goals
• Proactive and optimistic

Benefits:

• Medical, Dental, Vision
• 401k
• Paid Time Off
• Paid Holidays

Salary : $17 - $22