Case Manager - MA

Position Overview

As a Case Manager with Clear Path for Veterans New England, you will work closely with Veterans and Service Members to develop individualized stabilization plans that address housing, employment, and wellness needs. This role serves Veterans and their families across Cape Cod and Suffolk County, Massachusetts (MA), with a primary focus on outreach and client engagement in the Cape Cod area.

This is a field-based position supporting Veterans across Cape Cod and Suffolk County. The role requires regular travel throughout the assigned service area based on client and program needs.

This position will include regular in-person coverage at assigned VA locations supporting the service area. Current anticipated VA coverage locations include Brockton VA, Jamaica Plain VA, Boston VA, and West Roxbury VA. Specific VA locations, days, and on-site coverage expectations may change based on program needs, VA coordination, outreach requirements, and client support needs.

The position begins with an initial in-person training period of approximately two months at Clear Path locations in Devens, MA and Methuen, MA.

This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.

Key Responsibilities:

Housing Stabilization Services

• Provide case management services to support housing stability.
• Develop assessments and Housing Stability Plans tailored to client needs.
• Administer Temporary Financial Assistance and connect clients with VA, state, and local benefits.
• Offer referrals to community resources and follow-up services to ensure progress.

Client Support and Advocacy

• Conduct intake assessments to determine program eligibility and client needs.
• Provide ongoing support through planning, implementation, and evaluation of client goals.
• Advocate for clients and connect them to essential services that align with their action plans.

Community Engagement

• Conduct outreach within assigned communities to connect with Veterans and Service Members in need.
• Represent Clear Path at local engagements and events.
• Conduct regular outreach throughout Cape Cod and Suffolk County based on program needs.
• Provide in-person presence at assigned VA locations supporting the service area as coordinated by program leadership.
• Build and maintain relationships with community partners, service providers, and Veteran support organizations.

Administrative Support

• Maintain accurate and organized client files, including timely updates in the tracking system.
• Prepare data and narrative reports to support program evaluations.
• Ensure compliance with program requirements and deadlines.
• Manage a high volume of case documentation, including intake assessments, housing plans, case notes, and program-required reporting.
• Complete documentation in a timely and accurate manner to meet SSVF and internal compliance standards.
• Balance a dynamic caseload with significant administrative responsibilities.

Requirements

• Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred. Equivalent experience will also be considered.   
• 1–3 years of experience in case management, Veteran services, or a related human services field.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of homelessness prevention, rapid re-housing, and transitional support services.
• Ability to work independently and collaboratively with at-risk populations.
• Proficiency in data management systems, such as HMIS or similar.
• Reliable transportation and a valid driver’s license are required.
• A Clear Path vehicle may be available on a limited basis, but employees should expect to rely on personal transportation for field-based work.
• This position includes regular in-person and field-based work throughout the assigned Cape Cod and Suffolk County service area, including assigned VA locations, client meeting locations, outreach sites, and other program-related locations.
• Candidates must be able to reliably travel throughout the assigned service area and respond to urgent client or program needs within approximately 30–45 minutes when required.
• Due to the field-based nature of this role, candidates should be able to maintain reliable access to the assigned service area and VA locations on a consistent basis.
• Must be able to effectively share experiences and engage with service members and Veterans throughout the community.
• Ability to manage a documentation-heavy workload in a fast-paced, compliance-driven environment is essential.
• Must pass a background check.

Preferred Qualifications

• Military or Veteran experience is not required but is strongly valued.
• Passion for serving Veterans and helping remove barriers to housing and stability.
• Strong analytical and communication skills.
• Ability to remain flexible and adapt to changing environments.

Application Requirements

All applicants must submit:

• Resume
• A brief statement describing your interest in serving Veterans and contributing to Clear Path’s mission.
• Professional references may be requested later in the hiring process.

Schedule:

• Monday–Friday; 8 a.m. to 4 p.m.
• Weekly schedule may include rotating in-person coverage at assigned VA locations, field outreach, client meetings, and one remote workday when program needs allow.
• Specific VA locations, days, and coverage expectations may change based on program needs, VA coordination, outreach requirements, and client support needs.
• Occasional evening, weekend, or urgent field response may be required based on client and program needs.

Compensation:

• The salary range for this position is $55,000–$58,000 annually. The final offer will be based on experience, qualifications, and alignment with program funding.

Benefits:

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health and dental benefits package.
• 403(b) retirement plan.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for training and professional development.
   

Equal Opportunity Statement

Clear Path for Veterans New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.

Salary : $55,000 - $58,000