Dispatcher & Billing Specialist

The Dispatcher & Billing Specialist will collaborate with management and Calibration Technicians to generate accurate invoices based on the information provided. This role is essential in ensuring invoice accuracy and compliance. Additionally, the specialist will be responsible for dispatching and coordinating technician schedules and routes based on incoming requests and submissions. The ideal candidate will have a strong attention to detail, be highly organized, and demonstrate a prompt, team-oriented approach. Ongoing audits of invoices will also be conducted to maintain consistency and accuracy.

Key Responsibilities

• Generate accurate customer invoices based on completed services and information provided by Calibration Technicians.
• Coordinate and dispatch technician schedules and routes based on incoming requests and service submissions.
• Conduct ongoing invoice audits to ensure accuracy, consistency, and compliance.
• Research and resolve discrepancies related to services performed, invoices, and billing.
• Communicate professionally with customers, technicians, management, and internal teams to address questions and resolve issues.
• Maintain accurate documentation and records related to scheduling, services, and billing.
• Collaborate with cross-functional teams to identify opportunities for process improvements and operational efficiencies.
• Conduct research and gather additional information as needed to resolve issues and support business operations.
• Perform other duties as assigned.

Qualifications

• Strong organizational skills with the ability to prioritize tasks, manage multiple requests, and meet deadlines.
• Excellent written and verbal communication skills with a professional demeanor.
• Proficiency in Microsoft Office Suite and the ability to quickly learn new software and technology.
• Familiarity with CCC ONE estimating software preferred.
• Experience with auto damage estimating preferred but not required.
• Ability to work independently while collaborating effectively with team members across multiple locations.
• Strong attention to detail with the ability to maintain accuracy in a high-volume environment.
• Self-motivated, adaptable, and proactive, with a strong work ethic and commitment to quality.
• Demonstrated integrity, accountability, and sound judgment when handling billing information and resolving discrepancies.
• Ability to build and maintain positive working relationships with customers, technicians, management, and internal partners.
• Ability to identify process improvement opportunities and take ownership of assigned responsibilities.
• Must have a dedicated workspace and reliable high-speed internet access.

Work Environment & Physical Demands

This is a remote position requiring a dedicated workspace and reliable high-speed internet connection. The role involves frequent computer-based work, communication with Calibration Technicians and management, and coordination of service schedules and billing activities across multiple locations. Success in this position requires strong organization, attention to detail, effective time management, and the ability to work independently while maintaining consistent communication and collaboration with the broader team.

Physical Requirements:

• Ability to sit for extended periods while performing computer-based work.
• Ability to operate a computer, telephone, and other standard office equipment.
• Ability to communicate effectively with team members, customers, and external partners by phone, email, and other digital communication platforms.
• Ability to perform repetitive motions associated with computer and keyboard use.

Key Competencies:

• Ethics and integrity: Demonstrates integrity, ethical standards, and a commitment to openness and honesty.
• Organizational Skills: Ability to manage multi-shop locations in a high-volume production environment.
• Leadership Abilities: Proven ability to lead and manage a team of collision experts
• Communication Skills: Strong communication and interpersonal skills, including active listening skills.
• Relationship Building: Ability to develop strong relationships with other members of their team, as well as with other VIVE Team Members at all levels of the organization, and external partners and stakeholders.

 We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.