Field Service Technician - Carolinas

Job Title: Field Service Technician

Department: Cortex Service

Reports To: Cortex Field Service Manager

Exemption: Hourly, Non-Exempt

Territory: Carolinas

Summary: The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas garment handling machines. Additionally, the technician will assist with installations within the Carolinas Territory.

Minimum Requirements To Perform Duties

Essential Duties and Responsibilities:

• Provide onsite and remote service for Cintas garment handling machines within a 5-hour drive from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades.
• Available for emergency service calls during nights and weekends (rare).
• Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
• Develop and maintain relationships with Cintas partners and end customers.
• Execute installation of garment handling machines, including unloading, reassembly, network verification, and final checkout.
• Provide onsite training to Cintas MAMs, SSRs, and end users.
• Prepare and submit service logs and expense reports for travel expenses in a timely manner.
• Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX.
  
  
  

Supervisory Responsibilities:

• None.
  
  
  

Travel Requirements:

• Travel 3-4 weeks per month, with half of the trips not requiring overnight stays. Some jobs may require week-long stays. (Rare)
  
  
  

Qualifications/Skills:

• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and troubleshooting.
• Demonstrate exceptional communication skills, both within the team and with customers.
  
  
  

Education and Experience:

• High School Diploma required; technical diploma/degree preferred.
• Field Service Experience Preferred
  
  
  

Language Skills:

• Proficient in verbal and written English.
  
  
  

Mathematical Skills:

• Basic arithmetic skills.
  
  
  

Reasoning Ability:

• Ability to identify and quickly solve work process problems.
  
  
  

Certificates/Licenses/Registrations:

• None required.
  
  
  

Physical Demands:

• Stand for prolonged periods on a concrete floor.
• Kneel, squat, stoop, recline, climb, crawl, and/or bend as needed.
• Adjust visual focus.
• Lift up to 50 lbs. unassisted or without lifting device.
  
  
  

Work Environment:

• Hospital
• Manufacturing
• Higher Education, Laboratory