Tier 1 IT Help Desk Support

Clean Recovery Centers
Reports To: IT Manager

Position Overview

• Serve as the first point of contact for all IT-related support requests across multiple facilities
• Provide hands-on technical support to internal staff (clinical, admin, and operational teams)
• Troubleshoot and resolve hardware, software, and access issues in a fast-paced healthcare environment
• Gain exposure to enterprise systems, security tools, and real-world IT operations
• Ideal entry point for candidates looking to build a long-term IT career

Key Responsibilities

• Provide Tier 1 support via helpdesk ticketing system, phone, Teams, and in-person support
• Troubleshoot workstations, laptops, printers, peripherals, login issues, and MFA
• Support Microsoft 365, Kipu EMR, and Salesforce CRM
• Manage user accounts in Microsoft Entra / Azure AD
• Assist with device setup, onboarding/offboarding, and software installs
• Escalate advanced issues to IT Manager
• Maintain accurate documentation of issues and resolutions

Systems & Tools Exposure

• Microsoft 365 & Office Suite
• Azure / Entra ID
• Salesforce CRM
• Kipu EMR
• RMM/MDM Systems
• Security tools (e.g Wazuh)
• Networking platforms (Unifi,GWN)
• Helpdesk / ITSM systems

Minimum Requirements

• High school diploma or equivalent
• Basic understanding of Windows operating systems and hardware
• Strong communication and customer service skills
• Ability to troubleshoot and think critically
• Willingness to learn and adapt

Preferred Qualifications

• A or similar entry-level certification
• Experience with Microsoft 365 or helpdesk environments
• Healthcare or multi-site environment experience (preferred)

Work Environment

• On-site role supporting multiple locations
• Standard 8-hour shifts with occasional after-hours support
• Fast-paced environment requiring responsiveness

Salary : $15 - $20