What are the responsibilities and job description for the Office Operations Coordinator position at Clean & Clear Home Services?
Gig Harbor, WA
Clean & Clear Home Services is growing, and we are looking for a highly organized, fast-moving Office Operations Service Coordinator to help manage lead flow, scheduling, customer communication, and daily operations.
This is an important role inside a fast-paced company with strong systems, a growing customer base, and real opportunity for long-term growth.
If you enjoy staying busy, solving problems, communicating with people, and keeping operations running smoothly, this could be an excellent fit.
To be considered, complete the questionnaire at: www.callcleanclear.com/careers
What We Offer:
- Competitive hourly pay
- Growth opportunity inside a growing company
- Team-oriented environment with clear systems and expectations
- A fast-paced role where your work directly impacts company success
Who We’re Looking For:
- Highly responsive and organized
- Strong communicator by phone, text, and email
- Comfortable managing multiple priorities at once
- Naturally proactive and detail-oriented
- Someone who takes ownership and follows through
- Able to stay calm under pressure and solve problems quickly
Responsibilities
- Respond to incoming leads quickly by phone, text, and email
- Handle overflow inbound calls and assist with converting leads into booked work
- Work alongside virtual assistants to ensure fast and consistent communication
- Monitor customer communication and ensure no leads are missed
- Execute and improve follow-up systems for unsold estimates and unbooked leads
- Track booking rates, response times, and quote conversion performance
- Manage and verify lead sources and CRM pipeline accuracy
- Help determine whether leads should receive online quotes or in-person estimates
- Keep the production schedule full, efficient, and properly routed
- Recover cancellations and fill schedule openings quickly
- Coordinate closely with sales and production teams
- Handle escalated customer issues professionally and efficiently
- Help customers decide if maintenance plans will work better for them
- Enter and maintain daily production and payroll support data
- Verify job totals and bonus tracking information
- Monitor accounts receivable and unpaid invoices
- Conduct applicant phone screenings and assist with hiring coordination
- Maintain strong communication using Slack and company systems
- Assist with review requests and reputation management
Requirements
- Strong communication and phone skills
- Highly responsive and organized
- Comfortable managing multiple conversations and tasks at once
- Strong follow-through and attention to detail
- Ability to solve problems without constant supervision
- Comfortable using software, CRM systems, and scheduling platforms
- Positive but accountable mindset
- Ability to stay calm and professional under pressure
This Position Is NOT For Someone Who:
- Responds slowly
- Needs constant reminders
- Gets overwhelmed easily
- Avoids difficult conversations
- Lets tasks sit unfinished
- Wants to simply “clock in and coast”
What We Value
- Ownership
- Speed
- Reliability
- Communication
- Problem-solving
- Continuous improvement
Compensation
Competitive hourly pay based on experience, with performance bonus opportunities tied to operational and booking performance.
To apply, complete the questionnaire at: www.callcleanclear.com/careers
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25