What are the responsibilities and job description for the Technical Support Technician I position at Clayton County Public Schools?
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POSITION SUMMARY
Responsible for implementing and maintaining district hardware, software, networking equipment, and other related devices. Has knowledge of operating systems, network infrastructure, mass deployment strategies, security strategies, and productivity software. Assists in proper and efficient resolution of problems. Ensures resolution of end user problems and maintains a high level of customer satisfaction. This position reports to the Coordinator of Technical Operations.
KEY RESPONSIBILITIES
Implements and maintains district hardware, software, networking equipment, and other related devices to ensure that district technology goals are achieved. Provides computing installation, configuration, and break fix services to faculty, staff, students, and administrative users.
Manages and maintains documentation for all locations including inventory of hardware, software, and other systems. Demonstrates a knowledge of desktop, network topologies and deployment strategies. Ensures the use of software deployment tools to manage software installations throughout the district.
Works with technicians and other technical staff to identify and resolve problems. Shares information relevant to these problems with appropriate personnel.
Maintains a high level of customer satisfaction for all end users. Uses communication appropriate to audience delivered in a friendly and courteous manner with a consistent positive attitude.
All other duties, as assigned and required, in order to perform the above services.
KEY JOB REQUIREMENTS
High School diploma or GED required.
IT experience in an educational environment is preferred. Must possess troubleshooting skills and a working technical knowledge of network/hardware/software systems within Microsoft Windows and Apple environments. Must possess customer relations, time management, and communication skills.
Makes moderate decisions and recommendations which affect the activities of others. Must possess the ability to establish and maintain effective working relationships with technology staff, administrators, and school personnel.
Industry certification by Microsoft\Cisco preferred. Must have and maintain a valid Georgia Driver’s License.
Technical/Analytical - Technician provides instruction/guidance. Independent technical expertise needed to assist technical
Requires regular, frequent communication with internal technical personnel and department leadership.
Requires regular, frequent communication with school personnel, staff, district leadership, and vendors.
Organization skills; good decision-making skills; demonstrates working knowledge and expertise.
To maintain a safe, highly available, and efficient computing environment.
Normal office setting. Will require travel for school site visits.
Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping. Moderate lifting or carrying; fifty (50) lbs. or less.
NOTE: This is a grade 22, 225 day position that pays for experience up to a Step 4.