What are the responsibilities and job description for the Customer Care Parts Coordinator position at Clayton Careers?
Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Customer Care Parts Coordinator
Position Summary: The Customer Care Parts Coordinator will be responsible for facilitating and pulling required service parts. A successful team member will be reliable, responsible, and detail oriented, as well as understand customer service and act in a cooperative and positive manner. The Customer Care Parts Coordinator is also expected to develop an understanding of common names for the same part and communicate exactly what is being requested.
Duties / Responsibilities: • Maintaining inventory controls in office and warehouse environments.
- Taking and logging parts orders for dealers and homeowners.
- Reviewing parts orders with purchasing to ensure materials are available to pull.
- Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
- Packaging and shipping parts to customers within required time frame
- Documenting and processing orders
- Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
- Filing paperwork on a regular, if not daily basis
- Communicate positively and frequently with customers to set delivery expectations.
- Following up internally and externally until claim is resolved.
- Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.
Qualifications: • High School Diploma, associate degree or higher, preferred.
- Able to organize, prioritize, and deliver projects within deadlines.
- Able to communicate positively and clearly with peers, managers, and customers
- Proficiency in MS Office software, including Excel
- Knowledge of AS400 preferred
- Thorough knowledge of job-related policies
Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00018
Clayton Manufacturing