Front Desk Receptionist (CRD)

Purpose:

When a client steps into our office, they are at their most vulnerable. As our Community Resource Desk, you will be responsible for welcoming them into our space. Not only will you gather critical information in a supportive manner in order to connect clients with much needed support and services, you will set the tone for their entire experience at our agency. You'll create the warm atmosphere that makes our clients feel at home and let them know that they are in good hands.

Providing support to clients and case management staff, the Community Resource Desk employee ensures clients’ needs are met and that the office has a harmonious environment for staff and clients alike. The Community Resource Desk must provide information and referrals as well as advocacy when needed and as appropriate, in a warm, non-judgmental, professional manner. The Client Support Specialist must help clients feel welcomed, respected, and comfortable, confident that their concern or issue is being addressed.

*Bilingual applicants will be prioritized

Responsibilities:

· Performs assigned community resource desk and case management support tasks.

· Assists clients with pre-screening for agency program eligibility.

· Enters intake information into electronic database.

· Directs client to other appropriate agencies which may be able to help with specific needs of the client as is needed.

· May be asked to help with client home visits for case management support - as is needed

Qualifications:

· Five years of equivalent work experience (social services) preferred.

· Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, mainframe data systems

· Bi-lingual (desired) Spanish-speaking and writing.

· Strong organizational skills.

· Ability to maintain regular database records for clear concise reports.

· Ability to work independently within assigned area of responsibility.

· Must always maintain unbiased demeanor and must treat each client with respect and display strong communication and interpersonal skill with people of various backgrounds and cultures.

· Must maintain client confidentiality at all times and observant of strict HIPAA rules

· Must be able to maintain personal boundaries to effectively function on behalf of CCA and hospital/clinic clients.

Working Conditions and Physical Effort:

· Due to nature of work, the employee may deal with angry, confused and/or frustrated clients while maintaining composure and professionalism.

· While performing the duties of this job, the employee is frequently required to sit and/or stand.

· The employee must frequently stand, sit, lift, and/or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.

Reasonable Accommodations:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Any job offer will be contingent upon the results of an updated background investigation.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $22