Water Mitigation Manager

Overview
Class One Property Restoration is seeking an experienced Water Mitigation Manager to lead our water damage and emergency mitigation division. This role oversees mitigation projects from first notice of loss through drying completion and hand-off to reconstruction. The ideal candidate combines hands-on technical knowledge of structural drying with strong leadership, customer service, and job-costing skills.

Responsibilities

Project and Field Operations

• Oversee all water mitigation projects, from emergency response through final drying and demobilization.
• Perform or review initial site inspections, moisture mapping, and loss assessments.
• Classify water damage by category and class, and set drying plans that follow the IICRC S500 standard.
• Direct equipment placement, daily moisture monitoring, and drying documentation.
• Identify when mold, asbestos, lead, or other hazards may be present and escalate per company procedures.
• Coordinate hand-off to the reconstruction team at the end of mitigation.

Team Leadership

• Supervise, schedule, and support mitigation crew leads and technicians.
• Manage the on-call and after-hours emergency response rotation.
• Train and coach staff on drying techniques, safety, equipment, and documentation.
• Conduct performance check-ins and support hiring for the mitigation team.
• Enforce safe work practices, PPE use, and OSHA requirements on every job site.

Estimating, Documentation, and Job Costing

• Prepare or review mitigation estimates using Xactimate or company-approved software.
• Ensure complete job files: photos, moisture logs, drying reports, work authorizations, and signed documents.
• Monitor job budgets, labor, materials, and equipment use to protect gross margin.
• Support timely invoicing and collections by closing out job files promptly.

Customer, Adjuster, and Partner Relations

• Serve as the main point of contact for property owners during mitigation, explaining the process inplain language.
• Communicate with insurance adjusters and third-party administrators on scope and documentation.
• Clearly separate Class One's scope of work from the insurance carrier's coverage decisions when speaking with customers.
• Build relationships with agents, property managers, plumbers, and commercial clients to grow referrals.

Equipment and Inventory

• Manage drying equipment inventory, including dehumidifiers, air movers, air scrubbers, and meters.
• Track equipment maintenance, cleaning, and repair.
• Recommend equipment purchases to support job volume and growth.

Business Growth

• Help meet division revenue, margin, and customer satisfaction goals.
• Identify and pursue new mitigation opportunities (commission eligible).

Experience/Required Qualifications

• 8 years of experience in water mitigation or property restoration, including 4 years in a supervisory or project management role.
• Working knowledge of structural drying principles, psychrometrics, and moisture detection tools.
• Experience writing or reviewing mitigation estimates in Xactimate or similar software.
• Proven ability to lead field crews and manage multiple active jobs at once.
• Strong written and verbal communication skills with homeowners, adjusters, and commercial clients.
• Comfortable with job management software, mobile apps, and Microsoft Office or Google Workspace.
• Valid driver's license and a driving record acceptable to the company's insurance carrier.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays during emergencies or storm events.
• Ability to pass a background check and drug screening, if required by company policy.

Preferred Qualifications (A Plus)

IICRC certifications are strongly preferred but not required. Candidates holding any of the

following will stand out:

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying
• AMRT – Applied Microbial Remediation Technician
• FSRT – Fire and Smoke Restoration Technician
• OCT – Odor Control Technician
• CDS – Commercial Drying Specialist
• Journeyman or Master Water Restorer

Other pluses:

• OSHA 10 or OSHA 30 Construction certification.
• Pennsylvania asbestos certification (e.g., Asbestos Worker or Supervisor).
• Lead certification: EPA Lead-Safe (RRP) and/or Pennsylvania lead certification, since many Pennsylvania homes were built before 1978.
• Experience with large-loss or commercial mitigation projects.
• Experience working with insurance programs, TPAs, and adjusters.
• Familiarity with job management platforms such as DASH, Encircle, DocuSketch, or similar.
• Knowledge of the Central and South Central Pennsylvania service area.
• Bilingual (English/Spanish) communication skills.

Physical Demands and Work Environment

• Regular travel to job sites across Central and South Central Pennsylvania.
• Work in wet, humid, dusty, hot, or cold conditions, including crawlspaces, attics, and basements.
• Ability to lift and carry up to 50 lbs, climb ladders, kneel, crouch, and stand for long periods.
• Possible exposure to contaminated water (Category 2 and 3), mold, and other hazards, with required PPE provided.
• Split between field and office work, with more field time during storm or catastrophe events.

Compensation and Benefits

• Base salary: $90,000 – $110,000 per year, based on experience and qualifications.
• Commission opportunity; details discussed during the interview.
• Company vehicle provided.
• Company gas card.
• Medical, dental, and vision insurance.
• IRA retirement plan with an employer match.
• Phone stipend.
• Paid time off (PTO) and paid select holidays.
• Paid IICRC training and certification.
• Company Employee Perk Program

Equal Opportunity Statement

Class One Property Restoration, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Application Question(s):

• Able to commit to 24/7 Emergency on call rotation?

Experience:

• Management: 4 years (Required)
• Mitigation: 8 years (Required)

Work Location: In person

Salary : $90,000 - $110,000