Water Mitigation Manager

Class One Property Restoration is seeking an experienced Water Mitigation Manager to lead our water
damage and emergency mitigation division. This role oversees mitigation projects from first notice of loss
through drying completion and hand-off to reconstruction. The ideal candidate combines hands-on
technical knowledge of structural drying with strong leadership, customer service, and job-costing skills.

Project and Field Operations
Oversee all water mitigation projects, from emergency response through final drying and
demobilization.
Perform or review initial site inspections, moisture mapping, and loss assessments.
Classify water damage by category and class, and set drying plans that follow the IICRC S500
standard.
Direct equipment placement, daily moisture monitoring, and drying documentation.
Identify when mold, asbestos, lead, or other hazards may be present and escalate per company
procedures.
Coordinate hand-off to the reconstruction team at the end of mitigation.
Team Leadership
Supervise, schedule, and support mitigation crew leads and technicians.
Manage the on-call and after-hours emergency response rotation.
Train and coach staff on drying techniques, safety, equipment, and documentation.
Conduct performance check-ins and support hiring for the mitigation team.
Enforce safe work practices, PPE use, and OSHA requirements on every job site.
Estimating, Documentation, and Job Costing
Prepare or review mitigation estimates using Xactimate or company-approved software.
Ensure complete job files: photos, moisture logs, drying reports, work authorizations, and signed
documents.
Monitor job budgets, labor, materials, and equipment use to protect gross margin.
Support timely invoicing and collections by closing out job files promptly.
Customer, Adjuster, and Partner Relations
Serve as the main point of contact for propertyowners during mitigation, explaining the process in
plain language.
Communicate with insurance adjusters and third-party administrators on scope and documentation.
Clearly separate Class One's scope of work from the insurance carrier's coverage decisions when
speaking with customers.
Build relationships with agents, property managers, plumbers, and commercial clients to grow
referrals.
Equipment and Inventory
Manage drying equipment inventory, including dehumidifiers, air movers, air scrubbers, and meters.
Track equipment maintenance, cleaning, and repair.
Recommend equipment purchases to support job volume and growth.
Business Growth
Help meet division revenue, margin, and customer satisfaction goals.
Identify and pursue new mitigation opportunities (commission eligible