What are the responsibilities and job description for the Service Advisor position at Classic Toyota - Wilkesboro?
We are seeking an experienced Automotive Service Advisor with CDK experience to join our team. This role requires excellent communication skills and a strong customer service orientation to effectively coordinate service department operations and ensure customer satisfaction.
Responsibilities
- Greet and assist customers in the service department in a friendly and professional manner.
- Schedule service appointments and manage work orders using CDK software.
- Communicate vehicle repair needs to customers clearly and accurately.
- Coordinate with technicians to ensure timely and quality service delivery.
- Manage customer inquiries, complaints, and follow-ups with a focus on customer retention.
- Maintain accurate records of service interactions and transactions.
Requirements
- Proven experience as a Service Advisor in the automotive industry.
- Proficiency with CDK software or similar dealership management systems.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- High school diploma or equivalent; additional technical or customer service training is a plus.
Benefits
- Competitive compensation package.
- Opportunities for professional development and training.
- Supportive and team-oriented work environment.
- Employee discounts on vehicle purchases and services.
About the Company
We are a well-established dealership known for excellent customer service and a commitment to quality. Located in Wilkesboro, NC, we strive to provide a welcoming environment for both customers and employees alike, delivering trusted automotive solutions to our community.