Service Advisor

We’re seeking an enthusiastic Automotive Service Advisor to join our fast-paced service team at Modern Genesis of Lake Norman. As the bridge between customers and technicians, you’ll ensure a smooth, transparent, and positive service experience from drop-off to pick-up. Your customer-centric mindset and technical savvy will help build lasting relationships and drive satisfaction.

Key Responsibilities

• Greet customers and assess their vehicle concerns

• Recommend services based on vehicle conditions and history

• Create and manage repair orders, ensuring accuracy and clear communication

• Maintain regular updates with customers about their service status

• Collaborate closely with technicians and service managers

Requirements

• Prior experience in automotive customer service or service writing preferred

• Solid knowledge of automotive systems and repair terminology

• Strong communication, organizational, and multitasking skills

• Commitment to customer satisfaction and follow-through

• Valid driver's license and clean driving record

What We Offer

• Competitive compensation with bonus opportunities

• Comprehensive health benefits: medical, dental, vision

• Retirement plan with company match

• Paid time off and holidays

• Employee discounts on parts, service, and vehicles

• Training and career advancement opportunities

EDUCATION and/or EXPERIENCE
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

COMMUNICATION SKILLS
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and read and interpret procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
The following is a comprehensive list of certifications and education/training classes that are relevant within the automotive dealership industry. A qualified Service Advisor must possess a currently valid state driver’s license and could possess some of the certifications and coursework listed below.
• Automotive Service Excellence (ASE) Certifications
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Damage Analysis and Estimating Certification for Collision Repair
• Mechanical and Electrical Components Certification for Collision Repair
• Non-Structural Analysis and Damage Repair Certification for Collision Repair
• Painting and Refinishing Certification for Collision Repair
• Structural Analysis and Damage Repair Certification for Collision Repair
• Assembly Specialist Certification for Engine Machinist
• Cylinder Block Specialist Certification for Engine Machinist
• Cylinder Head Specialist Certification for Engine Machinist
• Brakes Certification for Medium/Heavy Truck
• Diesel Engines Certification for Medium/Heavy Truck
• Drive Train Certification for Medium/Heavy Truck
• Electrical/Electronic Systems Certification for Medium/Heavy Truck
• Gasoline Engines Certification for Medium/Heavy Truck
• Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
• Preventive Maintenance Inspection Certification for Medium/Heavy Truck
• Suspension and Steering Certification for Medium/Heavy Truck
• Automobile Parts Specialist Certification
• Medium/Heavy Truck Parts Specialist Certification
• Air Conditioning Certification for School Bus
• Body Systems and Special Equipment Certification for School Bus
• Brakes Certification for School Bus
• Diesel Engines Certification for School Bus
• Drive Train Certification for School Bus
• Electrical/Electronic Systems Certification for School Bus
• Suspension and Steering Certification for School Bus
• Advanced Series - Automobile Advanced Engine Performance Certification
• Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
• Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels
• I-CAR Certificate of Advanced Training
• Advanced Vehicle Systems
• Aluminum Repair, Replacement and Welding
• Collision Repair 2000
• Detailing
• Electronics for Collision Repair
• Executive Seminar
• Finish Matching
• Glass Replacement
• Plastic Repair
• Steering and Suspension
• Understanding Collision Repair
• Workplace Hazardous Materials
• Manufacturer Training
• Paint Manufacturer Training
• State Emission Certification
• State Vehicle Inspector Certification
• Valid Driver's License

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Walking, sitting, standing, stooping and driving automobiles, SUVs, vans, pickup trucks, etc.
• Ability to get in and out of vehicles on a frequent basis in conjunction with essential duties and for test drives with customers and other purposes related to the maintenance and repair of new and used vehicles.
• Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operate basic office equipment, such as a telephone, scanner/copy machine and calculator.
WORK ENVIRONMENT
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, Modern reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. This document does not represent a contract of employment.