Project Supervisor

Company Description

Classic Tents & Events is an Atlanta-based full-service tent and rental company with over 25 years of experience providing solutions for large-scale events across the Southeastern United States. Specializing in events such as corporate gatherings, festivals, sporting events, and weddings, we have built a trusted reputation with clients like The Home Depot, Delta, and the University of Georgia. Known for our quick responses, on-time setups, clean equipment, and excellent service, we deliver exceptional results in any situation. As an award-winning company, our mission is to ensure the success of every event we support.

Role Description

The Field Supervisor will manage the day-to-day field operations of the assigned work team at various site locations. Duties include managing the work schedules of the field staff, adjusting them as needed, and ensuring all payroll is completed, approved and submitted.  In addition, this role will build good working relationships with customers, resolve customer complaints in an efficient manner, communicate with the Manager and Assistant Manager of Field Operations and support the installation and removal of various sized events such as festivals and corporate events.  

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  

• Attends meetings with clients and conducts pre-install and post-install inspections with clients.  
• Ensures the right checklists are used for both set up of jobs and tear downs.   
• Trains all field staff on the safe usage of all installation machinery and equipment. 
• Ensures that employees comply with company policy i.e. reviews and coaches any attendance issues, clocking in and out appropriately, following behavior and conduct guidelines as outlined by the Employee Guide, etc.  
• Completes truck inspections at the end of the day. 
• Assures that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation. 
• Communicates with Sales, Warehouse Manager and field crew leaders for any updates, questions or needs they may have.  
• Develops and maintains training programs for all staff on installation of all products and services offered and monitors their performance and progress. 
• Works closely together with warehouse manager to communicate requirements of equipment needed for jobs. 
• Provides great customer service and effectively resolves customer concerns. 
• Complies with all government safety requirements and applicable laws, rules, and regulations. 

Competencies: 

• Strives to improve operations. 
• Manages staff. 
• Ability to manage conflict; negotiate and resolve issues and concerns. 
• Strong leadership and team building skills. 
• Time management and organizational skills. 
• Excellent customer service and communication skills, oral and written. 
• Ability to multi-task and be results-driven. 
• Attention to details and problem-solving skills. 
• Trouble-shooting and analytical skills. 
• Ability to maintain a high degree of patience and offer constructive criticism when necessary. 

 Supervisory responsibilities: 

• Provides leadership and direction to employees daily. 
• Works within the necessary number of labor hours needed for jobs.   
• Trains all field staff on the safe usage of installation machinery and equipment. 
• Reviews, adjusts, edits and submits all timecards for review and approval, ensuring accurate and timely payroll processing.  
• Develops and maintains training programs for all staff on installation of products, services offered, and monitors their performance and progress. 

Work environment  

• Works outdoors, in weather conditions such as heat, cold, sun or rain.  
• Also works in a warehouse/indoor environment.   
• Often uses safety attire and equipment such as vests, masks, gloves, etc.  
• May work in close proximity to other people, such as in company/delivery vehicles or when sharing or entering office space.  
• May be exposed to loud or distracting sounds or noise levels.  
• Hours worked/scheduled generally more than 40 hours per week; additional hours may be required or scheduled as needed. 
• Work may be across seven (7) days a week based on event; on-call availability may also be required when events are booked at a moment’s notice.  

 Educational, Technical and Computer Skills: 

• Rental software or warehouse management system knowledge and experience. 
• Microsoft Word, Outlook and Excel knowledge and experience. 
• Experience driving 16’ and 24’ trucks.  
• CDL preferred but not required. 

Requirements: 

• Proficiency in project management, scheduling, and resource coordination
• Strong leadership and team management skills
• Two to four years of warehouse, delivery or routing management experience. 
• Must be able to provide a valid Driver’s License and a clean DMV record without major infractions (DUI's, suspensions, etc.)    
• Able to pass a background check, DOT pre-employment physical and a pre-employment drug test. 

Preferred Experience: 

• Bachelor’s Degree 
• Technical ability; experience with Computers and software knowledge. 
• Driver/Route experience. CDL is nice, but, not necessary. 
• Construction or other outdoor field work experience.  
• Three months tent installation experience. 
• Bi-lingual/ability to speak Spanish.  

Physical demands: 

• Works outdoors, in weather conditions such as heat, cold, sun or rain.  
• Also works in a warehouse/indoor environment that does not have air conditioning. 
• Must be able to lift approximately 20-40 lbs. consistently; occasionally up to 70 lbs.    
• May be exposed to loud or distracting sounds or noise levels. 

 Travel required: 

• Daily, to and from job sites. 
• Personal and company vehicles (trucks).