What are the responsibilities and job description for the Receptionist position at Classic Collision?
Receptionist
PRIMARY OBJECTIVES/JOB SUMMARY
Responsible for answering and directing incoming phone calls. Greet customers as they enter the Collision Center.
ESSENTIAL RESPONSIBILITIES/JOB FUNCTION –Other duties may be assigned as necessary
Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person.
Answer phones within the first 3 rings and directs all calls to the correct individual.
Schedule appointments and pick-ups.
Provide updates to customers and insurance companies on the status of vehicle repairs.
Document and update customer records based on interactions.
Receive vehicles when they are dropped off.
Deliver vehicles to customers when they are picking them up.
Accurately manage a cash drawer.
Process payments.
Communicate with insurance companies.
Provide outstanding customer service to internal and external customers.
Other duties as assigned.
SKILLS/REQUIREMENTS
High School Diploma or equivalent required.
1-4 years of receptionist or customer service experience strongly preferred.
Knowledge of MS Office Suite preferred
Effective communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment.
Ability to adapt to and work effectively within a constantly changing environment.
Previous experience in customer service, sales, or other related fields is preferred.
Ability to build rapport with internal and external customers.
Ability to prioritize and multitask.
Positive, welcoming, energetic, and professional demeanor.
Excellent written and verbal communication skills.
Behaviors/Competencies:
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please
e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.