What are the responsibilities and job description for the SERVICE BDC position at Classic Chevrolet Houston?
We are seeking a motivated and customer-focused professional to join our team and support our business development and customer engagement efforts. In this role, you will help create positive first impressions, build strong relationships with customers, and contribute to a high-performing sales and service environment.
What You’ll Do
- Respond promptly to inbound calls, emails, and online inquiries in a professional and courteous manner.
- Qualify leads, gather customer information, and schedule appointments or follow-ups as needed.
- Maintain accurate records of customer interactions, appointments, and lead status in the CRM system.
- Support sales and service teams by coordinating customer communication and ensuring timely handoffs.
- Provide product, service, and scheduling information to customers clearly and effectively.
- Follow up with customers to confirm appointments, encourage engagement, and support retention efforts.
- Assist in meeting performance goals related to customer contact, appointment setting, and lead conversion.
- Maintain a professional, solution-oriented approach in every interaction.
What We’re Looking For
- Strong communication and interpersonal skills.
- Excellent phone, email, and customer service etiquette.
- Ability to stay organized and manage multiple priorities in a fast-paced environment.
- Comfort using CRM systems, scheduling tools, and standard office software.
- Attention to detail and a commitment to accurate recordkeeping.
- Ability to work effectively both independently and as part of a team.
- Previous experience in customer service, call center, sales support, or appointment setting is preferred.
What We Offer
- A supportive and collaborative work environment.
- Opportunities to develop communication, sales, and customer engagement skills.
- Training and ongoing support to help you succeed.
- The chance to contribute to a team focused on delivering an excellent customer experience.
Additional Information
We are committed to creating an inclusive workplace where every team member is valued and respected. Candidates from all backgrounds are encouraged to apply.