What are the responsibilities and job description for the Branch Manager position at CLASSIC BANK N A?
Essential Functions
- Oversee the flow of cash and financial instruments in accordance with company policy.
- Assess risk of all financial transactions executed by organization personnel.
- Direct, coordinate, and monitor activities to implement institution's policies and procedures.
- Contact customers and businesses, community, and civic organizations to promote goodwill and generate new business.
- Compile and report financial data as required by organization and government regulations.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Resolves account problems.
- Cross-trains and serves in teller and Banker functions.
- Participates with HR and Area Branch Manager on interviews, training, planning, assigning, and directing work for branch positions.
- Participates with HR and Area Branch Manager in performance appraisals, rewarding and disciplining employees; addressing complaints and resolving problems.
- Participates in the annual Business Continuity Plan Mock Tests.
- Approves branch invoices.
- Oversees branch facilities and elevates to Maintenance personnel and/or COO as needed.
- Ensure security procedures are followed according to bank policy.
- Ensure branch staff attend the required regulatory training as it is scheduled.
- Supervisory responsibilities, to include:
- Directly supervises employees in the Classic Bank Branch environment
- Supports organization's goals and values
- Follows policies and procedures
- Completes administrative tasks correctly and on time
- Benefits organization through outside activities.
- Other duties as assigned
Knowledge, Skills, and Abilities
- Knowledge of Banking operations, policies and procedures
- Proficiency with Microsoft Excel, Word, and Outlook
- Ability to communicate effectively and tactfully with other departments and branches
- Ability to operate efficiently in a fast-paced environment, while meeting consistent deadlines
- Strong interpersonal and group facilitation skills
- Must be able to utilize good judgment, demonstrate patience, and maintain a professional demeanor
Education and Experience
- Four-year college degree and/or equivalent experience in a Bank management environment
- Three to five years of supervisory experience preferred
- CSR and previous banking experience a plus
Working Conditions
- Required to use hands to finger, handle or feel; reach with hands and arms
- Requires corrected hearing in normal range of effective communication via telephone and alarms
- Must be able to speak English
- May be required to either sit or stand for long periods of time
- May occasionally lift up to 25 pounds
- Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Considerable effort and eyestrain from continued checking on the accuracy of all work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up-to-date. |