Loan Servicing Specialist

Overview

At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.”

We're honored to be named a 2025 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees.

Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first.

At Class Act, we’re focused on:

• Hiring the best
  

• Training for success
  

• Empowering every voice
  

• Fostering a respectful and inclusive environment
  

• Recognizing and rewarding contributions
  

If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you.

Come build your future with a team that’s building a better financial future for others.

Job Skills / Requirements

Major Duties & Responsibilites:

Perform a variety of collection duties including but not limited to:

• Contact members to negotiate payment arrangements on past due loans, negative shares, and safe deposit boxes. With empathy, determine the cause of delinquency, offer suggestions as to how members can meet their obligations and propose alternative repayment plans, while always maintaining the member’s dignity.
• Analyze the financial situation of delinquent borrowers to complete right of offset, removal of account privileges and credit line reductions on members’ accounts. Make recommendations to supervisor for further action when arrangements to bring loan current are unsuccessful including: repossession, foreclosure, charge-off, and assignment to 3^rd party collection companies.
• Responsible for working deceased member accounts. Collect all necessary documents for filing claims in probate court to protect the assets of the Credit Union.
• Perform skip tracing duties as needed.
• Assist in preparing Bankruptcy related documents for processing as directed.
• Assist in processing GAP claims on total loss autos to ensure the Credit Union receives the maximum recovery on collateral.
• Assist in reporting negative activity accurately to ChexSystems and credit bureaus.

Respond to members’ existing loan questions via phone, email, text, and fax promptly.  Complete basic loan servicing operations including but not limited to: balance inquires, loan payments, changing payment frequencies and auto payments, and answering ancillary product questions.

Provide sales support to the loan origination team including: obtain verification documents, save documents into document imaging system, and assist members to electronically sign their documents.  

Ensure liens are perfected on collateral securing a loan. Contact dealers and finance companies to obtain appropriate paperwork and coordinate with the member, as needed, to finalize our lien status.

Additional Information / Benefits

We're proud to offer a comprehensive benefits package that supports your well-being - both on and off the clock.

• Work Schedule: Monday - Friday

• Generous PTO: 120 hours in your first year

• 13 Paid Holidays

• Paid Parental Leave

• Paid Volunteer Time

• Tuition Reimbursement

• Free Parking

• Monthly* & Annual Incentives

• Medical Insurance: Starting as low as $2/month

• Free Dental & Vision Insurance

• Free Life Insurance (Includes Short & Long Term Disability Accidental Death & Dismemberment)

• 401(k) with Employer Match

*Not all positions are eligible for monthly incentives.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, 401K with company match & Paid Time Off (PTO) Screening Requirements: Criminal Background Check, Credit Check, Bondability, Education Verification, Employment Verification

Salary : $2