Triage Nurse

Join Our Team as a Triage Nurse at Clarkston Medical Group!

Are you an organized, detail-oriented professional with a passion for patient care and support? Clarkston Medical Group is seeking an experienced Triage Nurse to join our dedicated team at our Clarkston office. If you have prior medical office experience and enjoy providing compassionate, efficient support to patients, staff, and providers alike, we want to hear from you!

Why Join Us? Working with Clarkston Medical Group means being part of a team that values collaboration, precision, and patient-centered care. This role offers you the chance to make a positive impact on our patients’ experience by managing and supporting essential office operations.

Job Summary

The Triage RN provides clinical assessment and guidance to patients via incoming calls transferred from the call center. They will also assist with patient clinical questions/concerns that come in via the phones or in-person from waiting room, patient emergencies in-office, and call EMS/give report if needed. This role uses evidence-based protocols and professional nursing judgment to assess symptoms, determine urgency, and direct patients to the appropriate level of care while supporting safe, efficient clinic operations.

Duties/Responsibilities

• Receive transferred patient calls for clinical triage from call center staff
• Perform comprehensive symptom assessments via telephone
• Utilize established triage protocols to determine level of urgency and disposition
• Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate
• Work closely with medical assistants, providers, and front desk staff
• Assist in coordinating urgent add‑on visits
• Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care)
• Document all assessments, advice, and dispositions accurately in the EHR
• Document assessments and triage decisions accurately in the EHR
• Maintain patient safety, confidentiality, and professional boundaries in all interactions
• Collaborate with call center staff to ensure smooth call transfers and accurate patient information
• Manage high call volumes while maintaining clinical accuracy and professionalism
• Prioritize multiple calls based on clinical urgency
• Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction
• Office based duties as required
  
  

Physical Requirements

• Office-based clinic setting
• Prolonged periods of phone and computer use
• High-volume, task-focused clinical environment
• Ability to move/ lift 30 to 40 pounds to stock supplies and move or support patients
• Use of personal protective equipment (PPE) as required.
  
  

Qualifications

• Active RN license (state‑specific requirements apply)
• Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred)
• Strong assessment and critical‑thinking skills
• Excellent communication and multitasking abilities
• Comfortable working in a visible, patient‑facing role
• Proficiency with Athena electronic health records preferred
  
  

Equal Employment Opportunity Statement: Clarkston Medical Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Powered by JazzHR