What are the responsibilities and job description for the Receptionist/ Biller & Coder- Mental Health position at Clarkston Medical Group?
The Receptionist/Biller provides front-desk support and billing services for a mental health practice. This role is the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check-in, and administrative needs. In addition, the role is responsible for insurance verification, claims submission, and follow-up to ensure timely reimbursement for services provided.
Duties/Responsibilities
Reception & Administrative Support
Qualifications/Experience
Physical Requirements
Equal Employment Opportunity Statement: Oakland Behavioral Center is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
Duties/Responsibilities
Reception & Administrative Support
- Greet patients and visitors warmly, creating a professional and supportive environment.
- Answer incoming calls, respond to inquiries, and route messages as needed.
- Schedule and confirm patient appointments, manage provider calendars, and update cancellations/reschedules.
- Check patients in and out, verify demographic information, and collect co-pays or outstanding balances.
- Maintain confidentiality of all patient information in compliance with HIPAA.
- Assist with general office duties such as scanning, filing, and managing correspondence.
- Verify insurance coverage, benefits, and authorizations for mental health services.
- Prepare and submit insurance claims (electronic and paper) accurately and on time.
- Post payments and adjustments from insurance companies and patients into the billing system.
- Follow up on unpaid, denied, or underpaid claims, file appeals when necessary.
- Generate and send patient statements for balances owed, following up on collections when appropriate.
- Communicate with patients regarding billing questions, account balances, and payment plans.
- Maintain knowledge of CPT, ICD-10, and billing requirements specific to behavioral health.
Qualifications/Experience
- High school diploma or equivalent required; additional coursework or certification in medical billing preferred.
- Previous experience in medical office reception or billing (behavioral health experience highly preferred).
- Knowledge of insurance verification, CPT/ICD-10 coding, and claims processing.
- Strong customer service and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with EHR systems, billing software, and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional lifting of up to 20 lbs. (files, supplies).
- Ability to remain composed in sensitive or emotionally charged situations.
- Use of personal protective equipment (PPE) as required.
Equal Employment Opportunity Statement: Oakland Behavioral Center is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.