Administrative Assistant

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise". The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Administrative Assistant (AA) serves as an integral part of our student service in that they are usually the first contact with student clients, individuals in crisis, and parents, faculty and staff requesting consultation with the Counseling Center. The AA needs to be comfortable in a mental health treatment environment, able to assist clinicians who are handling crises, and fully aware of laws and regulations regarding confidentiality. In addition, the AA is responsible for clerical duties in a highly confidential office, including answering telephone calls, scheduling appointments, maintaining a variety of records and files, and generating statistics and reports.

Requirements:

Educational:

• A high school or associate's degree and at least four years of customer service focused on administrative support experience or the combination of education and experience that enable the performance of all aspects of this position.

Job related experience and skills:

• Excellent oral, written and interpersonal communication skills.
• Flexibility in handling the unexpected and ability to maintain personal composure to handle challenging situations and crises.
• Organizational skills to manage a busy office environment.
• Experience and comfort with personal computers and software applications, including MS Office.
• Strong active listening skills, problem-solving skills, and attention to detail.
• Must be able to work independently and also to be a team player.
• Superior time management skills and the ability to meet stringent deadlines in a busy college environment.
• Possess the applications of tact, diplomacy, sensitivity, and confidentiality, particularly with medical/health care information.

Additional Information:

Expected Hiring Range: $19.81 to $21.54 per hour

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

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Application Instructions:

• Resume
• Cover letter

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Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.