Specialist, Student Services, Beaverceek

Description

This position is designed to directly support students at the Beavercreek location by providing necessary support at the Student Services desk. This position is an integral point of contact for new and current students. This position supports all areas of Student Services, including, but not limited to, admissions, records and registration, financial aid, billing questions, student technology support and general customer service responsibilities. The Student Services Specialist prioritizes connecting with parties in a meaningful, trauma-informed way to promote a sense of belonging on campus. They are the primary contact for one-stop Student Service support. Position is not benefit eligible.

Essential Functions and Responsibilities

• Welcomes and provides quality, accurate, and responsive customer service as the initial point of contact for student inquiries. Coordinates front desk operations and ensures appropriate coverage to provide consistent and timely service to students.
• Provides general admissions information to prospective students and parents. Distributes program information, including viewbooks, enrollment steps, Accuplacer study materials, and other resources.
• Assists with processing student registration and drop/add requests, name and record changes, and in-school deferment requests.
• Orients new students to Clark State’s online systems, including assisting with login and navigation of myClarkState portal, Self Service, the virtual bookstore, student email, Blackboard, and other student resources.
• Serves as the initial contact for student financial aid inquiries. Responds to routine and entry-level financial aid questions and provides assistance with FAFSA completion and related processes. Receives incoming financial aid documents and processes verification forms for third-party agencies.
• Provides general support for academic advisors.
• Assists with the planning, coordination, and execution of student events and engagement activities on campus.
• Maintains knowledge of student services-related technology to assist students in need, including Blackboard, Self Service, account access, MFA, Colleague, Register Blast, CRM, and other systems.
• Performs office management duties, including organizing, filing, using the printer and scanner, and stocking supplies.
• Provides general administrative support for regional locations, as needed.
• Performs all other duties as assigned by the supervisor.

Knowledge and Skills

Experience
Six months to two years of similar or related experience

Education
High school diploma or equivalent required. Higher education completion preferred.
Certificates, Licenses, and Registrations: Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required.

Other Skills

• Accountability: Takes responsibility for completing assigned tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate.
• Communication Skills: Highly collaborative with excellent communication skills.
• Culture of Care: Cultivates a supportive environment by interacting with others through a trauma-responsive culture of care.
• Customer Service: Serves both internal and external customers in an efficient, timely, and pleasant manner; maintains a professional appearance.
• Reliability: Consistently punctual and dependable. Completes thorough, high-quality work on schedule while identifying and assisting in solving problems.
• Team Environment: Collaborates effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals.
• Technology: Familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications.
• Time Management: Highly organized with strong time management skills, ability to work independently, and effectively prioritize tasks.

Physical Requirements

While performing the duties of this job, the employee is required to sit; use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

Regular exposure to favorable conditions such as those found in an office, with a minimal amount of noise.