What are the responsibilities and job description for the Advising Aide - Springfield position at Clark State College?
Description
The Advising Aide is responsible for collaborating with Academic Advisors to assist new, continuing, and returning students, by supporting them in achieving their educational goals in alignment with Clark State College's mission, vision, and core values. This position also emphasizes facilitating College and community referrals to enhance student retention and successful completion. The Advising Aid is expected to onboard new students and support continuing students through assistance with registration, acclimating to the website, My Clark State Portal, Self-Service, Virtual Bookstore, Blackboard, and outreach.
Shift: Monday - Friday; 25 hours per week for 50 weeks between 8:00 am-5:00 pm. Evenings and weekends, as needed.
Location: Springfield
This position is not eligible for telecommuting.
- Onboards students to Clark State while reviewing online systems such as Self-Service, virtual bookstore, student email, Blackboard, and other student resources.
- Assists students with scheduling courses using Student Planning and registration materials.
- Assists academic advisors with case management, including initial follow-up for all Academic Alerts.
- Partners with academic support services and cross-campus departments to promote student retention and timely program completion.
- Attends weekly and quarterly advisor meetings.
- Assists advisors with administrative tasks, including voicemail and email communication, as needed.
- Performs other duties as assigned by the supervisor.
Knowledge and Skills
Experience
Six months to two years of similar or related experience.
Education
High school diploma or equivalent required.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Experience
Six months to two years of similar or related experience.
Education
High school diploma or equivalent required.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
- Accountability: Takes responsibility for completing assigned tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate.
- Communication Skills: Highly collaborative with excellent communication skills.
- Culture of Care: Cultivates a supportive environment by implementing a trauma-informed culture of care.
- Customer Service: Serves both internal and external customers in an efficient, timely, and pleasant manner; maintains a professional appearance.
- Reliability: Completes work in a timely manner with attention to detail; ability to be depended upon and identify and problem-solve.
- Team Environment: Collaborates effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals.
- Technology: Familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications.
- Time Management: Highly organized with strong time management skills and ability to effectively prioritize tasks.
Physical Requirements
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.