Customer Service

Kahlua Bay, located in Nashville TN, invites applications for a full-time Customer Service Representative. This position is responsible for providing excellent customer and sales support, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving.

Essential Duties and Responsibilities:

Respond to all inquiries via phone, or in-person in a timely and professional manner

Provide accurate information about products and services

Coordinate with warehouse, sales, shipping, and inventory teams to ensure order accuracy and timely fulfillment

Resolve customer complaints and issues efficiently, escalating when necessary

Maintain records of customer interactions and transactions

Process orders, forms and requests

Collaborate with other departments to address customer needs

Performs other related duties as assigned

REQUIRED SKILLS AND QUALIFICATIONS:

Detailed-oriented individual who strives for accuracy, excellent verbal and written communication, excellent math and negotiation skills, collaborative and supportive with positive energy and a can-do attitude

Customer service orientated, strong interdepartmental and cross-departmental communications

Problem solver, inquisitive and self-motivated

Knowledge of Microsoft Office Software

Organizes effectively and efficiently, ability to find voids within product offering

Demonstrates the ability to maintain stable performance under stressful conditions and order deadlines, ability to multi-task

Physical Requirements:

The physical requirements are within the general range of an office position. The job requires extensive wrist and hand movements for computer tasks, and a certain amount of stooping, bending, carrying, kneeling, walking, and moving bulky packages and boxes of heavy materials potentially weighing up to 50lbs. The job may require unusual or irregular work hours. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions of the job.