Product Analyst

Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the foodservice industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations. Representing the Platform Analyst Team, Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We're looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

We are looking to develop its Platform Team by hiring an entry level Product Analyst. This role will support our e-commerce business by serving as a strategic partner between clients, internal stakeholders, and the Development team to design, prioritize, and implement product initiatives that drive business growth and enhance the customer experience. This role requires advanced analytical skills, strong business acumen, and the ability to exercise independent judgment on matters of significance. Product Analysts specialize within Business Optimization, Customer Optimization, or Customer Integrations—and are responsible for guiding the vision and execution of platform enhancements from concept through deployment.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leads efforts to analyze and interpret data to determine development needs and their priorities.
• Act as primary liaison between clients and the Development team, translating business needs into technical specifications
• Exercise authority to recommend and prioritize product enhancements, system changes, and integration initiatives based on business impact and strategic goals
• Conduct market research, competitive analysis, and behavioral data studies to identify growth opportunities and address emerging business needs
• Collaborate with clients, development, account management, sales, and management to enhance platform functionality and client satisfaction
• Oversee the lifecycle of platform improvement initiatives—including requirement definition, acceptance criteria creation, User Acceptance Testing (UAT), and deployment validation
• Provide strategic oversight and resolution direction for escalated platform issues, leveraging technical knowledge and business priorities to determine appropriate actions.
• Evaluate, update, and create SOPs based on gaps identified through process analysis or system limitations
• Customer Integration Product Specific details:
• Implement integration strategy for customer accounts, aligning technical requirements with customer business objectives
• Own strategic oversight of integrated account performance
• Oversee resolution of order/invoice transmission issues, determining corrective actions and coordinating technical resources as needed
• Lead new integration launches
  
  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  
  

Experience

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Previous experience in an analytical, project management-driven role
  
  

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Strong analytical and problem-solving skills.
• Ability to work independently and within a team.
• Dynamic communication skills; ability to explain technical and complex concepts in a simple and concise way.
• Demonstrate ability to manage multiple assignments and deadlines in a face-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Demonstrated passion for excellence and never settle attitude.
  
  

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices