Trade Support Engineer

*No C2C

*Must be a US Citizen or GC holder

We are seeking a highly skilled Trade Support Engineer to support our electronic trading systems, trade lifecycle processes, and front-office users. This role is a hybrid of technical production support and operational trade support, requiring strong market knowledge, technical troubleshooting ability, and excellent communication skills.

You will monitor real-time trading activity, investigate trade issues, ensure accurate trade processing, and coordinate with traders, brokers, exchanges, and internal technology teams. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and can quickly diagnose issues across systems, connectivity, and trade workflows.

Responsibilities

Real-Time Trading Support

• Monitor electronic trading systems, order flow, and market connectivity during market hours
• Investigate issues related to order routing, execution quality, latency, cancellations, and rejected orders
• Identify abnormal trading behavior or system performance and escalate appropriately
• Support trading desks by answering front-office inquiries and resolving intraday trade issues

Trade Lifecycle & Post-Trade Support

• Investigate and resolve trade breaks, mismatches, or missing fills
• Perform intraday and end-of-day trade and position reconciliation
• Ensure accurate processing of allocations, corrections, and amendments
• Coordinate with brokers, exchanges, and clearing partners to resolve discrepancies
• Support regulatory reporting workflows and validate data completeness

Technical Troubleshooting

• Analyze logs, FIX messages, system metrics, and market data feeds to diagnose issues
• Work with developers and infrastructure teams to resolve production incidents
• Execute runbooks/playbooks to address system alerts and operational problems
• Validate system changes, configuration updates, and software releases

Operational Excellence

• Maintain detailed incident documentation, trade issue logs, and post-mortem reports
• Identify recurring issues and partner with engineering teams to implement long-term fixes
• Build tooling and automation to improve monitoring, reconciliation, and workflow efficiency
• Participate in on-call rotation and market open/close support

Qualifications

• 3–5 years in trade support, production support, or front-office operations (preferably in equities, options, or electronic trading)
• Strong understanding of the trade lifecycle, market microstructure, FIX protocol, and electronic order flow
• Proficiency with Linux/Unix command-line tools
• Experience with scripting languages (Python, Bash, or similar)
• Ability to troubleshoot under pressure in a live trading environment
• Strong communication skills and the ability to support traders and external partners