What are the responsibilities and job description for the Trade & Operations Support position at DASH Financial Technologies?
Objective
Dash Financial Technologies is a leading provider of advanced trading solutions, specializing in order routing applications. We deliver advanced trading tools, transparency, and execution performance to institutional clients across the buy-side and sell-side. Our mission is to empower our clients with control, insight, and results through innovative trading solutions.
The Trade & Operations Support role is responsible for supporting global trading activity during overnight and early market sessions. This role helps expand market coverage by providing real-time trade support, monitoring of systems health and connectivity, and resolving operational issues outside of standard business hours.
Summary of role
Trade & Operations Support provides external-facing support for client trading workflows, along with oversight of internal platforms and systems during designated off-hours shifts.
Essential Functions
- Provide external-facing support of client trading workflows during extended hours equity and option trading sessions
- Monitor the health and performance of internal trading systems and external connectivity
- Troubleshoot and escalate operational, connectivity, and client-related issues in real time
- Collaborate with internal teams, including Routing, Clearing, Integration, and Sales, to support and enhance the client experience.
- Execute day-to-day operational processes while continuously identifying and driving improvements to trade desk workflows
- Document incidents, issues, and resolutions to support operational transparency and continuous improvement
Requirements / Competencies
· 1–5 years of experience in trading operations, trade support, or market operations
· Familiarity with equity and options trading workflows preferred
· Experience in a high-volume, time-sensitive trading environment
· Prior client-facing support experience strongly preferred
· SIE, Series 7, Series 57, or willingness to obtain
Core Competencies
· Strong problem-solving and analytical skills
· Ability to work independently and make sound decisions in a low-supervision environment
· Excellent communication skills, both written and verbal
· High attention to detail and accuracy
· Ability to remain calm and effective under pressure
· Strong sense of accountability and ownership
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
AAP/EEO Statement
Dash Financial Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Dash Financial Technologies comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Dash Financial Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Dash Financial Technologies employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.