Self-Storage On-Site Property Manager

Job Summary
Join our dynamic team as a Self-Storage On-Site Resident Property Manager, where you will be the heart of our facility’s daily operations! This energetic role combines customer service excellence with property management expertise, ensuring a seamless experience for tenants while maintaining the safety and efficiency of our storage site. You will oversee leasing activities, handle tenant relations, coordinate maintenance, and ensure compliance with all relevant regulations. Your proactive approach will foster a welcoming environment and drive the success of our self-storage community.

Responsibilities

• Greet customers warmly, provide property tours, and promote storage unit rentals through upselling and effective sales techniques.
• Manage lease agreements, including signing contracts, processing payments, and updating tenant records using property management software such as Yardi or Cubby.
• Handle tenant inquiries, resolve conflicts professionally, and manage lease renewals or terminations with tact and clarity.
• Conduct regular property inspections to oversee maintenance needs, coordinate repairs, and ensure facilities are clean, safe, and compliant with legal standards including enforcing Lien.
• Maintain accurate data entry, filing systems, and records related to leasing, payments, legal documentation, and maintenance logs.
• Collaborate with vendors for property upkeep, oversee facilities management tasks using CMMS (Computerized Maintenance Management System), and ensure timely resolution of maintenance issues.
• Uphold excellent phone etiquette when communicating with tenants or vendors and foster positive customer relationships through attentive service.

Experience

• Proven experience in property management or real estate administrative roles with a focus on self-storage or similar facilities.
• Familiarity with property leasing processes, contracts, and legal administrative procedures related to Self-Storage.
• Proficiency in property management software such as Yardi or Cubby; experience with data entry and office administrative tasks is essential.
• Strong customer service skills combined with conflict management abilities to handle tenant concerns effectively.
• Previous experience in facilities management or property maintenance coordination is highly desirable.
• Excellent negotiation skills for upselling storage units and resolving lease disputes while maintaining professionalism. Join us to be a vital part of a vibrant self-storage community! We are dedicated to supporting your growth by providing a collaborative environment where your skills in property management, customer service, and legal compliance can truly shine.

Job Type: Full-time

Pay: $15,333.00 - $45,245.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15,333 - $45,245