What are the responsibilities and job description for the Senior Account Manager, Academia (West Coast) position at Clarivate Analytics US LLC?
We are looking for a Senior Account Manager, Higher Education Academia (West Coast) to join our Academia and Government sales team.Reporting to the Director, Segment Sales the Account Manager will lead and coordinate sales activity, utilizing expertise and other resources such as product specialists, client relationship managers and field marketing teams to meet and exceed sales targets.This is an amazing opportunity for someone with prior sales experience within A&G. If you have experience in this area, we would love to speak with you.
About You - experience, education, skills, and accomplishments.
- Bachelor's degree in a related field
- 7 years of experience as a direct field sales professional
- Experience selling into ed tech or academia accounts
It would be great if you also had . . .
- Experience selling directly to libraries is highly preferred
- Advanced degree in Library Science or related field.
- Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools.
- Certifications pertinent to the sales profession.
- Previous experiences with Salesforce or similar tools.
What will you be doing in this role?
- Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue.
- Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive towards shared goals.
- Focus on new and renewal business as part of expanding Clarivate's footprint within the account; typically serves as primary point to engage client.
- Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate.
- Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy.
- Maintain a good working knowledge of products especially in core content where there are no specialists.
- Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations.
- Maintain awareness of all proposals, and as account plan warrants may lead discussion with client.
- Ensure account plan is making progress and is aligned to other objectives in the account.
- Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings.
- Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support.
- Enter leads and new activity into SalesForce.com to ensure collaboration and full communication.
About the Team
Our goal across Academia & Government (A&G) is to help our customers educate the world. Our team focuses on driving research excellence, empowering researchers to take today's global challenges and helping our customers improve operational efficiency and effectiveness. We are proud that 99% of the world's top 400 universities rely on our solutions to advance research, teaching and learning.
You will be working with a wider network of sales and account-focused team members based throughout the globe to support you with retaining and growing your accounts including, but not limited to, Product Sales, Customer Success, Customer Education, and Professional Services.
Hours of Work
- Full-time permanentposition primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed
- Remote position ideally based in NV, OR, AZ or ID
- Travel up to 50% across a Northern CA & NV territory
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.