What are the responsibilities and job description for the Information Technology Specialist position at Clarity Recruiting?
Our client, a world-renowned performing arts institution, is seeking a temp-to-perm Campus Technology Specialist to join their team. This individual will play a highly visible, hands-on role supporting day-to-day technology operations across a dynamic campus environment. It’s an ideal opportunity for someone who enjoys real-time problem solving, thrives in fast-paced settings, and wants to support both creative and operational teams.
Location: New York, NY
Hours: Full-time, with rotational evening/weekend/holiday coverage
Compensation: ~$35/hour, converting to $70,000–$80,000 base salary (commensurate with experience)
Key Responsibilities
End-User Support
- Provide on-site support for Windows and macOS devices
- Troubleshoot printers, peripherals, docking stations, and mobile devices
- Manage and resolve tickets through ServiceNow
- Deliver high-touch, customer-focused support to staff at all levels
- Support AV and conferencing tools across office and meeting spaces
Hardware & Device Lifecycle
- Configure, deploy, and refresh laptops, desktops, and mobile devices
- Maintain accurate asset tracking and inventory records
- Support device lifecycle processes, including retirement and compliance
- Assist with endpoint management tools
Software & Account Support
- Support enterprise applications and productivity tools
- Assist with Active Directory and Microsoft 365 administration
- Troubleshoot authentication, access, and endpoint issues
- Escalate complex issues while maintaining ownership of ticket lifecycle
Network & Connectivity
- Perform basic networking tasks (patching, port verification, cable management)
- Troubleshoot wired and wireless connectivity issues
- Partner with infrastructure teams for advanced network support
Ideal Background
- 2–5 years of hands-on IT support experience
- Strong troubleshooting skills across Windows and macOS
- Experience with printers, mobile devices, and AV/conferencing tools
- Familiarity with Active Directory and Microsoft 365
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work on-site in a fast-paced, high-visibility environment
Nice to Have
- CompTIA A or Network certification (or in progress)
- Experience with Intune, Jamf, or other endpoint management tools
- Basic networking knowledge (TCP/IP, DNS)
- Experience supporting live events or high-demand operational environments
- Exposure to ITIL or structured IT service management frameworks
Salary : $70,000 - $80,000