What are the responsibilities and job description for the Customer Service Assistant position at Clarity Recruiting?
We are seeking friendly, dependable Seasonal Customer Service Representatives to support our customers during the busy holiday season. In this role, you will answer questions, resolve issues, process orders or returns, and help create a positive customer experience.
Responsibilities
- Assist customers by phone, email, chat, or in person
- Answer questions about products, services, orders, and policies
- Process orders, returns, exchanges, and refunds accurately
- Resolve customer concerns professionally and efficiently
- Document interactions and update customer records
- Work with team members to address complex issues
- Meet service, quality, and productivity goals
Qualifications
- Strong communication and problem-solving skills
- Friendly, patient, and customer-focused attitude
- Ability to learn new systems and procedures quickly
- Dependable attendance and attention to detail
- Ability to work in a fast-paced environment
- Availability during peak periods, including weekends and holidays
- Previous customer service experience is preferred but not required