Patient Care Coordinator

Guilford, CT  •  On-site  •  Full-time

Position: Patient Care Coordinator (PCC)

Location: Guilford, CT — on-site

Employment: Full-time, non-exempt

Schedule: Mon–Fri with one evening shift per week (Tue or Thu until 7 PM); some Saturdays as practice expands

Compensation: $19–$23/hour base (DOE) quarterly performance bonus

Apply to: Gianna@clarityct.com

About Clarity

Clarity Medical Aesthetics is an established luxury medspa in Guilford, CT, offering injectables, energy-based treatments, medical-grade skincare, weight loss, and wellness services. We're team-driven, results-focused, and obsessed with patient experience.

The role

As Clarity's Patient Care Coordinator, you'll be the face of the Clarity experience — part concierge, part consultative sales professional, part operational anchor. You'll guide each patient toward their aesthetic goals, partner with our licensed providers to translate clinical recommendations into customized treatment plans, and elevate every touchpoint of the patient journey through trusted, consultative selling.

This opportunity is ideal for a motivated, client-focused professional who approaches patient care as a trusted advisor — with a strong sales mindset, a passion for learning, and a natural ability to build meaningful, lasting relationships.

What you'll do

•      Lead patient consultations and intake with warmth and discretion.

•      Manage scheduling and provider utilization in Zenoti.

•      Translate provider clinical recommendations into customized treatment plans.

•      Close consults using consultative sales techniques.

•      Recommend medical-grade skincare and home-care regimens.

•      Develop expert-level knowledge of Clarity's skincare product line.

•      Drive rebook, retail attach, and membership growth against weekly KPIs.

•      Maintain HIPAA-compliant communication in every channel.

What you'll bring

•      1 year in medspa, aesthetics, dermatology, luxury cosmetics, or comparable concierge service.

•      Proven track record of customer-service excellence.

•      Strong written and verbal communication; professional phone presence.

•      Comfort with scheduling, CRM, and POS systems.

•      HIPAA training required within 30 days of hire.

Preferred

•      2 years specifically in medical aesthetics.

•      Working knowledge of injectables, lasers, microneedling, peels, GLP-1 programs.

•      Hands-on experience with Zenoti and GoHighLevel.

•      Associate's or Bachelor's degree.

Compensation and benefits

•      $19–$23/hour base (DOE) quarterly performance bonus.

•      Health insurance premium reimbursement.

•      401(k) plan with employer contribution.

•      Complimentary aesthetic treatments after 90-day probationary period.

•      50% off retail medical-grade skincare.

•      8 paid holidays plus vacation and sick time.

•      60-minute paid lunch break.

•      Paid training, vendor certifications, and CEUs.

How to apply

Email your resume and a short cover note — including why you're drawn to medical aesthetics — to Gianna@clarityct.com. Subject line: "Patient Care Coordinator — [Your Name]." Qualified candidates will be invited to a phone screen and on-site interview.

Equal employment opportunity

Clarity Medical Aesthetics is an Equal Opportunity Employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law, and provide reasonable accommodations in accordance with the ADA and applicable Connecticut law. To request an accommodation, contact Gianna@clarityct