What are the responsibilities and job description for the Hotel Front Desk Clerk position at Clarion Inn by Choice Hotels?
### Front Desk Agent
#### Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
#### Skills:
- Excellent hospitality management skills
- Strong guest relations abilities
- Knowledge of hospitality industry standards and practices
- Familiarity with hotel management systems
- Experience with night audit procedures is a plus
- Bilingual proficiency is an asset
- Exceptional customer service skills
- Proficient in operating phone systems and handling multiple calls simultaneously
- Demonstrated phone etiquette and professional communication skills
- Ability to multitask and prioritize tasks effectively
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As a key member of our hotel staff, you will play a crucial role in ensuring exceptional customer service and guest satisfaction. We offer competitive pay, opportunities for career growth, and a supportive work environment.
If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Work setting:
- In-person
Work Location: In person