Quality Improvement Specialist

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential.

QUALITY IMPROVEMENT SPECALIST

We’re looking for a driven and detail-oriented Quality Improvement Specialist to champion excellence across our programs and services at Claratel’s Behavioral Health Crisis Service Center. In this pivotal role, you’ll lead initiatives that strengthen compliance, enhance service delivery, and improve outcomes for the individuals and communities we serve while in crisis. You’ll collaborate with leadership, staff, and stakeholders to monitor performance, streamline workflows, and ensure every service meets or exceeds quality standards. From assisting with the facilitating audits and accreditation readiness to managing stakeholder feedback and driving data-informed improvements, you’ll be a trusted leader in shaping how we deliver impactful, innovative care.

DUTIES AND RESPONSIBILITIES

• Partner with Quality Improved Lead and Quality Improvement Innovations team to manage the Crisis Service Center operations, ensuring continuity of projects, priorities, and deliverables.
• Drive continuous quality improvement (CQI) by coaching staff and stakeholders on effective QI methods, tools, and best practices to enhance Crisis service delivery and program outcomes.
• Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams.
• Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent.
• Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys.
• Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends.
• Mentor and develop staff capabilities in alignment with the agency’s strategic plan, fostering a culture of accountability and innovation.
• Identify and address areas for improvement by initiating QI plans, leading cross-functional workgroups, and facilitating problem-solving sessions.
• Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations.
• Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring.
• Shape organizational policy by partnering with committees to develop, refine, and update policies and procedures.
• Promote professional growth through ongoing training, certifications, and staying current with industry standards.
• Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration, Non- Profit Management, Public Administration, Psychology, or related field
• Three to Five years in a similar role in a human services or behavioral health organization

Preferred Qualifications:

• Master’s Degree in Business Administration, Non- Profit Management, Public Administration, Counseling, Psychology, or related field
• Five or more years in a similar role in a human services or behavioral health organization
• Knowledge of the community behavioral health system, service guidelines, and regulations

Essential Skills

• Analytical Skills:  The ability to effectively analyze data and identify trends and patterns is crucial for recognizing areas that need improvement.
• Communication Skills:  Strong written and verbal communication skills are necessary to effectively convey complex data and information to various audiences, including management and clinical teams.
• Collaboration and Teamwork:  The QI Specialist often works with cross-functional teams, requiring strong interpersonal and teamwork skills.
• Project Management Skills:  The role may involve managing multiple competing objectives and projects simultaneously, requiring strong project management abilities.
• Data Analysis Proficiency:  Experience with data analysis software and proficiency in Microsoft Office Suite (especially Excel) is essential.

WORKING CONDITIONS:

• The job will be based in Dekalb Regional Crisis Center (in office setting) with some non-traditional hours required.
• Travel to other centers within will be required to provide technical assistance and conduct internal quality reviews
• This position may be eligible for consideration for a hybrid work arrangement under the telework policy

NEEDED ATTRIBUTES:

• Proficient with using technology
• Detailed oriented
• Strong communicator (written and verbal)
• Mission Driven
• Critical thinker and result oriented
• Team player
• Flexible & adaptable

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

For more information visit https://claratel.org/careers/

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA

Thank you so much for your interest in joining our team! Due to the high number of applications we receive, we’ll be reaching out directly to those selected for an interview. We truly appreciate your understanding and wish you the very best in your job search journey.

Claratel is an Equal Employment Opportunity Employer (EOE).

It has been and will continue to be a fundamental policy of Claratel not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital or partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)