Tenant Management Specialist

About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

The Role

The Tenant Manager oversees the daily administration of tenant matters for properties owned or leased by Claratel Behavioral Health. The Tenant Manager serves as the interface between the tenant and Claratel Behavioral Health for issues related to resident tenancy and requirements outlined in the tenant agreement. The Tenant Manager ensures maximum occupancy of residential beds based on available units and associated funding.

Schedule

The schedule is routinely 8:15 a.m. to 5:00 p.m. in an office setting; Some after hours and weekend work and local travel required to address tenancy issues.

Job Responsibilities

• Screen Tenants and Determine Eligibility -Receive and review all tenant applications and determine eligibility for housing based on eligibility criteria and unit availability.
• Manage Background Checks - Ensure that third party screening, such as criminal background checks, are completed and received.
• Manage Tenant Agreements - Schedule and coordinate new tenant meetings, issue tenant agreements and complete annual renewals, issue notices of tenant agreement violations, establish payment plans for past due rent, as appropriate, and partner with the Compliance team on dispossessory procedures.
• Tenant Communication and Dispute Resolution - Manage communication to tenants regarding issues of tenancy, serve as initial point of contact for property management companies, and consult with the Housing Director to resolve minor tenant complaints.
• Contract Management - Coordinate with Contracts team to ensure that leases are signed timely, and modify tenants’ occupancy based on admissions, discharges, and transfers.
• Complete Agency Documentation- Maintain bed management system, showing vacancies by funding source, gender, and other occupant parameters. Complete grant and funding related documentation, including expenditures and receivables, in a timely manner. Complete annual income verification documentation and issue new rent payment agreements. Document tenant encounters in tenant record.
• Maintain Program Outcomes - Track program outcomes, including occupancy rates and funding compliance. Trend tenancy violations and work with Clinical, Quality, and Compliance teams to mitigate associated risks.
• Provide Community Education - Educate potential referral sources on the available programs and eligibility criteria. Maintain communication with referral sources on vacancies.
• Assist with Special Projects - Engage in ongoing professional development.
  
  

Candidate Qualifications

• Minimum 2 years in property management or experience managing or supporting HUD grants.
• Strong written and verbal communication skills.
• Ability to work independently.
• Strong customer service skills.
• Attention to detail.
• Ability to multi-task.
  
  

Benefits

In addition to competitive pay:

• PTO - A generous paid time off plan (earn 20 days your first year).
• Holidays - 10 paid holidays.
• Employee Assistance - We offer our eligible employees an array of benefits that support their physical, emotional, and financial wellbeing.
• Health Benefits - Coverage options, provided through the state health and flexible benefit programs, include health, dental, vision, life, disability, and much more.
• 401(a) Program - We also offer a fully employer-funded retirement plan and the option to make personal retirement contributions.
• Wellbeing - Our benefits are designed to help provide peace of mind and financial security for you and your family, ensuring you can focus on making a difference in the lives of others.
  
  

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.