Tenant Management Specialist

TENANT MANAGER The Tenant Manager oversees the daily administration of tenant matters for properties owned or leased by Claratel Behavioral Health. The Tenant Manager serves as the interface between the tenant and Claratel Behavioral Health for issues related to resident tenancy and requirements outlined in the tenant agreement.  The Tenant Manager ensures maximum occupancy of residential beds based on available units and associated funding.   DUTIES & RESPONSIBILITIES: Tenant Screening Receive and review all tenant applications Determine eligibility for housing based on eligibility criteria and unit availability Ensure that third party screening, such as criminal background checks, are completed and received Coordinate with potential tenant and support system to assign individual to an available bed Tenant Agreement Management Schedule and coordinate new tenant meetings Issue tenant agreements and renewals Issue notices of tenant agreement violations Establish payment plans for past due rent, as appropriate Work with Compliance team on dispossessory procedures Tenant Communication and Dispute Resolution Manage communication to tenants regarding issues of tenancy Serve as initial point of contact for property management companies In consultation with the Housing Director, resolve minor tenant complaints Ensure that leases with property management are current Coordinate with Contracts team to ensure that leases are signed timely Add and remove tenants from leases based on admissions, discharges, and transfers Complete all required documentation fully and in a timely manner. Complete grant and funding related documentation, including expenditures and receivables Maintain bed management system, showing vacancies by funding source, gender, and other occupant parameters Complete annual income verification documentation and issue new rent payment agreements Complete annual tenant agreement renewals Document tenant encounters in tenant records Monitor Program Outcomes Track program outcomes, including occupancy rates and funding compliance Trend tenancy violations and work with Clinical, Quality, and Compliance teams to mitigate associated risks Provide Community Education Educate potential referral sources on the available programs and eligibility criteria Maintain communication with referral sources on vacancies Assist with special projects as assigned. Engage in ongoing professional development   NEEDED ATTRIBUTES:  Strong written and verbal communication skills Ability to work independently Strong customer service skills Attention to detail Ability to multi-task   QUALIFICATIONS:   Minimum 2 years in property management or experience managing or supporting HUD grants   WORKING CONDITIONS:  The job is routinely 8:15 a.m. to 5:00 p.m. in an office setting; Some after hours and weekend work and local travel required to address tenancy issues