Administrative Assistant Team Leader

Clara Martin Center is a rural non-profit community mental health center located in the center of Vermont. We provide a variety of high quality behavioral health services to the residents of the Upper Valley primarily in Orange County and surrounding towns, with multiple offices located in Randolph, Bradford, Chelsea and Wilder.

Administrative Assistant Team Leader - Bradford VT: Seeking a full time Team Leader to provide advanced administrative support while leading and coordinating the Administrative Assistant team to ensure efficient office operations, consistent administrative practices, excellent customer service, and compliance with agency standards. The Administrative Assistant Team Lead serves as a resource for support staff, assists with training and workflow coordination, and acts as a liaison between Administrative Assistants and agency leadership. This position is based out of our Bradford VT office.

Administrative Operations

· Ensure accurate completion of data entry processes including admissions, fee collection, outcome measures, scheduling, and other electronic record requirements.

· Monitor administrative workflows, appointment schedules, patient portals, and office communications.

· Assist with preparing reports, correspondence, meeting materials, and other administrative documentation.

· Coordinate meeting schedules, room reservations, and record meeting minutes as required.

· Maintain office supply inventories and assist with facility-related requests and work orders.

· Serve as a resource for staff regarding administrative procedures and office systems.

· Provide backup coverage for reception and administrative support functions as needed.

Team Leadership

· Provide day-to-day leadership, guidance, and support to the Administrative Assistant team.

· Assist in onboarding and training new Administrative Assistants and support staff.

· Coordinate staff scheduling, coverage, and workload distribution to ensure adequate support across sites and programs.

· Monitor team performance, workflow efficiency, and adherence to established procedures.

· Identify operational challenges and work collaboratively with management to develop solutions and improve processes.

· Facilitate regular administrative team meetings and communicate organizational updates.

· Serve as the first point of contact for administrative staff questions, concerns, and problem resolution.

· Encourage teamwork, positive morale, and professional development among administrative staff.

· Assist management with performance feedback, evaluations, and employee development activities as requested.

Candidates must have strong computer, communication and interpersonal skills, with a keen eye for attention to detail, and the ability to work independently on multiple priorities. Medical office experience and familiarity with Microsoft office / EMR products is preferred.

We offer a comprehensive benefits package including health, dental and vision insurance, a 403b retirement plan with a company match, HSA company match, tuition reimbursement, 3 weeks paid vacation time, 11 paid holidays, and 7 paid sick days to start. We offer staff flexible schedules to support work / life balance, and we pride ourselves on our learning-based culture where our staff can grow & flourish both professionally and personally. Learn more about us at www.claramartin.org.

Job Type: Full-time

Pay: $23.30 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Medical office: 2 years (Required)

Ability to Commute:

• Bradford, VT 05033 (Required)

Work Location: In person

Salary : $23 - $25