ServiceNow Presales Lead (BFSI)

ServiceNow Presales Lead, Banking Financial Services and Insurance (BFSI)

Location: Edison, NJ (Hybrid) | Travel: Up to 25%

About the Role

Claddagh Resources is hiring on behalf of our client, a global technology and consulting leader, for a ServiceNow Presales Lead supporting their Banking, Financial Services and Insurance business group.

This is a senior, customer-facing solutions role. You will own the presales and solutioning motion for ServiceNow opportunities across select BFSI business units and regions, shaping value propositions for enterprise IT, front, middle and back office operations, and security and risk offerings. You will carry a TCV target, build and manage your own opportunity pipeline, and act as a trusted advisor to banking, insurance and wealth and asset management clients.

What You Will Do

• Lead presales and solutions effort for ServiceNow opportunities across BFSI, covering enterprise IT (HR operations, customer service, procurement, security, GRC), front, middle and back office banking, insurance and wealth and asset management operations, and security and risk offerings including security incident response, vulnerability response, TPRM, and audit and compliance management
• Craft solution strategy and value propositions contextual to each client's landscape and problem statement
• Author RFX and proactive proposal responses in PowerPoint and Word, and defend the solution internally and with the end client
• Carry a TCV target and proactively build and manage the opportunity pipeline
• Collaborate across customer-facing teams, horizontal functions (hybrid cloud, BPS, CRO, CSP) and technology COEs to mine opportunities and build composite solutions
• Create solution collateral and partner with delivery teams to develop client success stories
• Build and nurture client relationships, participate in delivery governance, and represent the practice at ServiceNow events
• Work with ServiceNow partner and field sales organizations to build and manage joint pursuits
• Take on short-term consulting and advisory assignments with strategic clients

What You Need

• 10 years of overall IT experience, including 5 years in the ServiceNow ecosystem and 2 years in presales and solutions
• Strong platform-level understanding of ServiceNow, including greenfield and re-platforming implementations
• Extensive experience with ServiceNow non-IT products (HRSD, CSM, IRM, SecOps, FSO) plus a background in ITSM, ITOM and ITAM
• Understanding of ServiceNow operating models including MSP and direct, centralized and federated
• ServiceNow certifications and accreditations
• Sound understanding of AI, GenAI and agentic AI architectures, solutions and applicable use cases
• Consulting and advisory experience for clients in the ServiceNow space
• Familiarity with ServiceNow competitors (BMC, Pega, Archer, Salesforce, Workday) and adjacent products
• Strong grasp of SaaS platform offerings, business models, and alliance and channel dynamics
• Comfort operating as both an individual contributor and a leader in a matrixed environment
• Experience working across distributed global delivery teams and openness to travel

Preferred

• Banking, financial services or insurance domain background
• Depth in the ServiceNow non-IT product portfolio
• Depth in CMDB, Discovery, AIOps, ITAM and EA product portfolios
• ServiceNow consulting and advisory experience

Who This Role Is NOT For

• ServiceNow developers, administrators or technical consultants with no presales or solutioning responsibility
• Delivery or program managers who have never carried a TCV, revenue or pipeline target
• Quota-carrying account executives or hunters with no hands-on ServiceNow platform depth
• Candidates whose ServiceNow exposure is limited to ITSM with no non-IT product portfolio experience
• Anyone requiring visa sponsorship

Work Authorization

US Citizens and Green Card holders only. No sponsorship available.