Accounts Receivable Manager

Position Summary

The Accounts Receivable (AR) Manager is responsible for overseeing all aspects of the company’s accounts receivable function, ensuring accurate billing, timely collections, and strong cash flow management. This role manages invoicing, client payment processing, collections, and AR reporting while partnering closely with operations and client management teams to resolve billing discrepancies and maintain positive client relationships. The AR Manager plays a critical role in supporting the company’s financial health, growth, and profitability.

Key Responsibilities

Billing & Invoicing

• Oversee preparation, review, and distribution of client invoices in a timely and accurate manner.
• Ensure all billing aligns with client contracts, scope of work, and any addendums for specialty services.
• Coordinate with operations and sales teams to confirm service delivery and resolve billing questions.

Collections & Cash Application

• Manage collections process to ensure timely payment of invoices.
• Monitor aging reports and proactively follow up on overdue accounts.
• Oversee application of client payments, credits, and adjustments in accounting system.
• Work with clients to resolve disputes, discrepancies, and short payments while maintaining strong relationships.

Financial Reporting & Compliance

• Prepare and maintain accounts receivable reports, KPIs, and dashboards for leadership review.
• Ensure compliance with internal controls, company policies, and accounting standards.
• Collaborate with the Controller, VP of Finance and CFO to forecast cash flow and provide insights into AR trends.
• Support monthly, quarterly, and year-end closing processes.

Team & Process Management

• Develop, document, and implement AR policies, procedures, and best practices.
• Drive process improvements to increase efficiency and accuracy of AR operations.

Cross-Functional Support

• Collaborate with accounting to reconcile AR balances with the general ledger.
• Work with operations and sales teams on client onboarding to establish accurate billing setups.
• Assist with audits and provide supporting documentation as needed.
• Support leadership with special projects, financial analysis, and process improvement initiatives.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field preferred.
• 2 years of progressive accounts receivable or collections experience
• Strong knowledge of GAAP and AR best practices.
• Experience in service-based or B2B environments; commercial cleaning/facilities management or hospitality industry preferred.
• Proficiency in accounting systems (e.g., QuickBooks, NetSuite, Sage, or similar ERP software).
• Advanced Excel skills and ability to analyze and present financial data.
• Excellent communication, negotiation, and problem-solving skills.