What are the responsibilities and job description for the Personal Banking Manager position at CivicMinds, Inc?
As a Personal Banking Manager, you will oversee a full-service team of personal bankers and customer service staff to ensure efficient branch operations and adherence to established policies and procedures. You will be responsible for meeting operational goals and performance metrics while supporting customer service, security, community relations, and basic facility management.
Key Responsibilities
- Supervise and support personal bankers and customer service staff
- Ensure compliance with bank policies and procedures
- Drive branch performance and operational goals
- Deliver strong customer service and resolve escalated issues
- Support branch security, community engagement, and facility needs
- Mentor and develop team members
Skills & Attributes
- Strong customer service skills
- High attention to detail
- Solid understanding of branch banking operations
- Ability to lead, supervise, and mentor employees
- Strong communication skills (phone, email, and in-person)
- Ability to work independently and in a team environment
Qualifications
- High level of confidentiality and professionalism
- Proficiency with computers and standard office tools
- Strong communication skills
- Banking operations and customer service experience
- Prior people management experience preferred
- Associate or bachelor’s degree in business or related field preferred